Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Roberta Green

MANDAN,ND

Summary

Driven Outpatient Phlebotomy Supervisor with a proven track record at Sanford Health, enhancing compliance and patient care through effective problem-solving and venipuncture expertise. Spearheaded training programs, boosting staff proficiency and patient satisfaction. Excelled in fostering teamwork and maintaining high standards of professionalism, ethics and quality patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Outpatient Phlebotomy Supervisor

Sanford Health
04.2022 - Current
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Performed tasks as member of line staff to reduce wait time.
  • Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
  • Upheld all compliance standards and kept team in line with requirements.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
  • Reviewed employee performance and developed improvement plans.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
  • Interviewed and hired phlebotomists and office personnel for healthcare company.
  • Organized continuing education opportunities for existing staff, promoting professional development within the team.

Mobile Blood Drive Supervisor

Vitalant
01.2017 - 04.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

High School Diploma -

Devils Lake Central High School
Devils Lake, ND
05.1992

Skills

Venipuncture

Adaptable problem-solving

Sample and specimen collection

Specimen labeling procedures

Employee Training and Development

Patient confidentiality

Professionalism and Ethics

Motivational Skills

Employee Motivation

Infection Control

Venipuncture Expertise-Certified Phlebotomy Technician

Staff Training

Recording data

Staff Development

Performance Improvements

Patient Care

Customer Service

Time Management

Problem-solving abilities

Attention to Detail

Multitasking

Reliability

Accomplishments

  • Completed the Sanford Leadership Academy
  • Nominee for brand ambassador for Sanford Health 2024
  • Nominee for Sanford Employee of the Year 2024
  • Spearheaded plan to cut patient wait time to under 10 minutes and achieved that within a year and improved patient satisfaction to 99%
  • Oversee a team of 22 phlebotomists in lab processing 600-800 samples daily.


Certification

  • Phlebotomy Technician for last 7 years.
  • Certified Phlebotomy Technician/ASCP/Since April 2022.
  • North Dakota Driver's License with clean driving record.

Timeline

Outpatient Phlebotomy Supervisor

Sanford Health
04.2022 - Current

Mobile Blood Drive Supervisor

Vitalant
01.2017 - 04.2022

High School Diploma -

Devils Lake Central High School

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Roberta Green