Roberta Haley
Account Manager
Killeen,TX
Summary
Highly motivated account manager seeking the opportunity to provide dynamic client support through many years of experience in multiple fields. Always looking for the opportunity to gain knowledge and become not only an employee but an asset to the company. Skilled in building client relationships and understanding their needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
Work History
Account Manager
Afford A Voice
Austin , Texas
01.2017 - 08.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Substitute Teacher
Waldron Independent School District
Waldron, AR
08.2014 - 05.2016
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided instruction for students in core subject areas.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Implemented classroom management techniques to maintain positive learning environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems
Office Sales Representative
ProBuild
Buda, TX
08.2012 - 08.2013
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
- Processed orders via telephone, email and online orders
- Addressed each customers' needs and wants to recommend suitable product options.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Serviced existing accounts on regular basis to maximize revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Pharmacy Technician
HEB Pharmacy
Kyle , TX
03.2007 - 07.2013
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
Education
Pharmacy Technician Certification
Austin, TXSome College (No Degree) -
Ashford University
San Diego, CASome College (No Degree) -
Western Governors University
Salt Lake City, UTSkills
Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Account Manager
Afford A Voice
01.2017 - 08.2023
Substitute Teacher
Waldron Independent School District
08.2014 - 05.2016
Office Sales Representative
ProBuild
08.2012 - 08.2013
Pharmacy Technician
HEB Pharmacy
03.2007 - 07.2013
Pharmacy Technician Certification
Some College (No Degree) -
Ashford University
Some College (No Degree) -
Western Governors University
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