Roberta Hernandez

Lead asset management and property operations for a $226M affordable housing portfolio comprising 1,146 units across Northern Colorado, ensuring long-term financial sustainability, regulatory compliance, and high-quality housing for residents.

• Direct portfolio-wide property operations, asset management strategy, and operational systems, strengthening consistency and accountability across communities.
• Lead cross-functional property assessments and portfolio walks to evaluate property conditions, identify capital needs, and inform long-term capital planning.
• Oversee development of five-year asset management plans for each property integrating capital needs, operational performance, and long-term portfolio strategy.
• Strengthen operational discipline by standardizing maintenance workflows, policies, and procedures across the portfolio.
• Improve financial visibility through enhanced budgeting processes, variance analysis, and earlier identification of credit risk through allowance-based bad debt methodology.
• Lead policy improvements supporting consistent leasing, screening, and collections practices across Housing Catalyst communities.
• Maintain oversight of LIHTC compliance, fair housing requirements, and regulatory standards across the portfolio.

Directed regional operations for affordable housing communities including LIHTC, Section 8, and conventional housing programs.

• Led regional property management teams responsible for operations, compliance, staffing, and financial performance.
• Oversaw portfolio performance including occupancy, operating budgets, and expense management across multiple communities.
• Ensured compliance with LIHTC, HUD, and other affordable housing program requirements, supporting successful regulatory audits and reviews.
• Partnered with ownership and executive leadership to strengthen operational consistency and property performance across the region.

Directed national property operations for 85 properties and 8,000+ units across 22 states, supporting one of the country’s fastest-growing affordable housing management portfolios.

• Led national operations overseeing property performance, compliance, staffing, and financial results across a multi-state portfolio.
• Managed and developed regional leadership teams responsible for property management operations and regulatory compliance.
• Established and monitored key operational and financial KPIs, including occupancy, expense control, and portfolio performance metrics.
• Supported acquisitions and new developments by providing operational due diligence and property management integration strategies.
• Partnered with renovation and development teams on in-place rehabilitation and capital improvement projects, contributing operational insight to design and construction planning.
• Participated in Investment Committee reviews evaluating acquisitions, repositioning strategies, and development opportunities.

• Directed property management operations for a large public housing authority portfolio serving low-income households and families.
• Oversaw property operations, staff leadership, compliance with HUD regulations, and resident services across multiple communities.
• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
• Handled terminations, performance evaluations and staff coaching to maintain top property operations.

• Directed property management operations for a large public housing authority portfolio serving low-income households and families.
• Oversaw property operations, staff leadership, compliance with HUD regulations, and resident services across multiple communities.
• Monitored budget and utilized operational resources.
• Established and monitored quality assurance standards to achieve operational excellence.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.