Hi, I’m
Roberta Johnson
Certified Notary Signing Agent
Summary
Knowledgeable Notary Public with an honest reputation and 7 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Focused on being an impartial witness to all types of transactions on behalf of businesses, agencies and private citizens. Vigilant about spotting fraud, coercion and other deceptions in transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
years of professional experience
Work History
Roe Roe's Notary ServicesLand O Lakes, Florida
Notary Public
05.2016 - Current
Job overview
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Updated journal with names and dates for permanent record.
- Met with clients in home environment to witness signings.
- Managed digital databases and physical file systems.
VerizonTampa, Florida
Customer Service Specialist
05.1999 - 05.2006
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
Department Of DefenseTampa, Florida
Administrative Coordinator
10.1990 - 05.1999
Job overview
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Handled patient scheduling, check-in, check-out and processing.
- Responded to questions and managed communications with patients and Doctor's & Nurse's
- Addressed questions and managed communications with patients and insurance agents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Education
Hillsborough Community CollegeTampa, FL
Associate of Arts from Communications
Skills
- Client Inquiries
- Customer Relationships
- Status Updates
- Clerical Support
- Operational Efficiency
- Customer Satisfaction
- Customer Support Needs Assessment
- Identification Requirements
- Public Service
- Special Requirements
- Corrective Actions
- Office Supplies and Inventory
Timeline
Notary Public
Roe Roe's Notary Services
05.2016 - Current
Customer Service Specialist
Verizon
05.1999 - 05.2006
Administrative Coordinator
Department Of Defense
10.1990 - 05.1999
Hillsborough Community College
Associate of Arts from Communications