Roberta Kelly
Terry,MS
Summary
Dynamic business owner with expertise in operations management and custom garment construction, honed at Kelly’s Designs. Enhanced customer satisfaction through quality service and effective communication. Proven ability to manage high-pressure situations with empathy and professionalism, as demonstrated in police dispatch roles. Skilled in business planning, driving operational excellence and customer loyalty.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Kelly’s Designs
01.2009 - Current
- Oversaw day-to-day business functions, promoting operational excellence.
- Addressed customer issues quickly to maintain satisfaction and encourage repeat business.
- Elevated customer experience by ensuring quality services and effective communication.
Police Dispatcher
State Of Mississippi
02.2004 - 04.2019
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
Police Dispatcher
City of Jackson Police Department
03.1997 - 04.2019
- Managed high-stress situations through active listening and empathy to support individuals in emergencies.
- Maintained calm presence during crises, facilitating clear communication among callers, officers, and agencies.
- Handled sensitive cases with professionalism, collecting essential information while ensuring confidentiality.
Education
Computer Science
Jackson State University
Jackson, MS05.1982
Skills
Operations Management
Clothing Alterations
Custom Garment Construction
Business Planning
Timeline
Owner/Operator
Kelly’s Designs
01.2009 - Current
Police Dispatcher
State Of Mississippi
02.2004 - 04.2019
Police Dispatcher
City of Jackson Police Department
03.1997 - 04.2019
Computer Science
Jackson State University