Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Talavera

El Paso

Summary

Dedicated customer service representative with proven skills in complaint resolution and active listening. Expertise in managing high-stress situations to enhance customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Sally Olmos Farmers Insurance
El Paso, TX
06.2022 - 12.2026
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Guided clients through policy options, enhancing understanding and retention.
  • Processed claims accurately, maintaining compliance with company standards.
  • Collaborated with team members to streamline service processes and reduce response times.

Customer Service Representative

Flowers.com
Alamogordo, NM
04.2016 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Alamogordo High School
Alamogordo, NM

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook

Timeline

Customer Service Representative

Sally Olmos Farmers Insurance
06.2022 - 12.2026

Customer Service Representative

Flowers.com
04.2016 - 06.2021

High School Diploma -

Alamogordo High School