Dedicated customer service representative with proven skills in complaint resolution and active listening. Expertise in managing high-stress situations to enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sally Olmos Farmers Insurance
El Paso, TX
06.2022 - 12.2026
Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Guided clients through policy options, enhancing understanding and retention.
Processed claims accurately, maintaining compliance with company standards.
Collaborated with team members to streamline service processes and reduce response times.
Customer Service Representative
Flowers.com
Alamogordo, NM
04.2016 - 06.2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.