Roberta Martinez
Santa Fe,NM
Summary
Adept at managing high-volume service with composure, I excelled in multitasking and customer service at Mucho Gusto and Santa Fe Country Club. Demonstrated expertise in greeting guests and team collaboration, ensuring seamless operations and a positive dining experience. My skills in cash handling and maintaining a welcoming environment highlight my ability to deliver exceptional results. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
30
30
years of professional experience
Work History
Waitress
Mucho Gusto
Santa Fe, NM
01.2014 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
Santa Fe Country Club
Santa Fe, NM
12.1994 - 07.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM06.1992
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Mucho Gusto
01.2014 - Current
Bartender
Santa Fe Country Club
12.1994 - 07.2011
High School Diploma -
Santa Fe High School