Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberta Martinez

Santa Fe,NM

Summary

Adept at managing high-volume service with composure, I excelled in multitasking and customer service at Mucho Gusto and Santa Fe Country Club. Demonstrated expertise in greeting guests and team collaboration, ensuring seamless operations and a positive dining experience. My skills in cash handling and maintaining a welcoming environment highlight my ability to deliver exceptional results. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Overview

30
30
years of professional experience

Work History

Waitress

Mucho Gusto
01.2014 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Bartender

Santa Fe Country Club
12.1994 - 07.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

Santa Fe High School
Santa Fe, NM
06.1992

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Timeline

Waitress

Mucho Gusto
01.2014 - Current

Bartender

Santa Fe Country Club
12.1994 - 07.2011

High School Diploma -

Santa Fe High School
Roberta Martinez