Roberta McFadden
Westfield,USA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Community Health Network
Kokomo, IN
10.2025 - Current
- Delivered exceptional patient care by ensuring accurate documentation of vital signs.
- Coordinated with healthcare providers to streamline patient flow and enhance the overall clinic experience.
- Educated patients on treatment plans, fostering understanding and adherence to prescribed health regimen
- Implemented effective communication strategies within the team to improve service delivery and patient satisfaction metrics.
- Developed strong relationships with patients, enhancing trust and contributing to positive healthcare outcomes over time.
- Navigated electronic health record systems to maintain accurate patient histories, ensuring seamless access for providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Excellent communication skills and a positive attitude toward problem solving.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Collaborated with other team members to maintain a patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Community Health Network, MedCheck, Castleton
Indianapolis, Indiana
08.2012 - 10.2025
- Performed triage assessments to prioritize patient care needs and enhance clinic workflow efficiency.
- Delivered exceptional patient care by performing routine medical procedures and ensuring accurate documentation of vital signs.
- Managed sterilization protocols for medical instruments, maintaining compliance with safety and hygiene standards.
- Executed phlebotomy procedures efficiently while prioritizing patient comfort and minimizing discomfort during collection.
- Conducted CLIA-waived laboratory tests, providing timely results that informed clinical decision-making processes.
- Led training sessions for new staff members in best practices for patient care and safety protocols.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing treatment rooms.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Riverview Hospital
Noblesville, Indiana
05.2001 - 08.2012
- Performed triage assessments to prioritize patient care needs and enhance clinic workflow efficiency.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing treatment room.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with other team members to ensure quality patient care.
Part-time Instructor, Medical Assisting Program
Kaplan Higher Education Corporation
Indianapolis, Indiana
08.2009 - 05.2011
- Facilitated hands-on training sessions for students in clinical skills, enhancing their practical competencies.
- Developed engaging instructional materials that aligned with healthcare curriculum standards and student needs.
- Evaluated student performance through assessments, providing constructive feedback to promote academic growth.
- Collaborated with faculty to ensure curriculum relevance and integration of current healthcare practices.
- Implemented classroom management techniques to foster an inclusive learning environment for diverse learners.
- Advised students on career opportunities within the healthcare field, guiding them toward professional pathways.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Department Assistant
Riverview Hospital, Employee Health Dept.
11.2007 - 01.2010
- Maintained accurate employee health records by implementing organized filing systems to enhance accessibility.
- Facilitated communication between departments to ensure timely resolution of health and safety inquiries.
- Coordinated scheduling for employee health screenings, optimizing resource allocation and staff availability.
- Monitored compliance with occupational health regulations, contributing to workplace safety initiatives across the hospital network.
- Supported incident reporting processes by documenting and tracking employee health issues effectively.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
Medical Assistant
Internal Medicine of Carmel
Indianapolis, IN
08.1997 - 05.2001
- Administered immunizations following state regulations, ensuring patient safety and compliance with health guidelines.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries and procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
Bachelor of Science - Marketing
Indiana Wesleyan University
Indianapolis, Indiana04-2008
Medical Assisting - Certified
Professional Careers Institute
08-1997
Skills
- Team Collaboration
- Excellent Communication Skills
- Problem Solving
- Triage Assessment
- Charge Duty
- Preceptor Experience
- Infection Protection / Infection Control Knowledge
- Proven Track Record of Patient Satisfaction
- Demonstrated Capability in Patient Education
- Clinical documentation
- Conflict resolution
Certification
- Certified Medical Assistant (AAMA)
- DOT Urine Drug Screen Technician
- Basic Life Support/CPR
- Breath Alcohol Testing Technician
- PPD/Tuberculin Testing
- Psychemedics Hair Drug Sample Collection Technician
COMMUNITY SERVICE / OTHER
Volunteer: American Diabetes Association; Leukemia & Lymphoma Society; Good Samaritan Network; Habitat for Humanity. Elected Class Representative (Indiana Wesleyan), Elected by Peers as Office Representative for Quarterly Management Meetings
Timeline
Certified Medical Assistant
Community Health Network
10.2025 - Current
Certified Medical Assistant
Community Health Network, MedCheck, Castleton
08.2012 - 10.2025
Part-time Instructor, Medical Assisting Program
Kaplan Higher Education Corporation
08.2009 - 05.2011
Department Assistant
Riverview Hospital, Employee Health Dept.
11.2007 - 01.2010
Medical Assistant
Riverview Hospital
05.2001 - 08.2012
Medical Assistant
Internal Medicine of Carmel
08.1997 - 05.2001
Medical Assisting - Certified
Professional Careers Institute
Bachelor of Science - Marketing
Indiana Wesleyan University