Roberta Morales
Laredo,TX
Summary
Driven Client Advocate/Investigator from Neighborhood Defender Service, adept in enhancing information confidentiality and fostering community relations. Excelled in case management and client advocacy, utilizing exceptional communication and analytical skills to resolve cases efficiently. Achieved significant improvements in client service delivery through effective problem-solving and teamwork.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Advocate/Investigator
Neighborhood Defender Service
San Antonio, TX
04.2022 - Current
- Maintained positive office environment using active listening and prompt problem solving.
- Managed data integrity by implementing evidence based methods to enhance information confidentiality
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Coordinated with local government to provide resources to clients.
- Monitored progress towards service plan goals.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
Family Law Coordinator
Webb County
Laredo, TX
01.2013 - 10.2016
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored court proceedings for adherence to legal procedures and rules by attorneys and litigants.
- Reviewed pleadings, motions and evidence to assess admissibility and relevance to case.
- Met with litigants' legal counsel to discuss and decide on objections, pretrial motions, discovery issues and evidence.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Pre Trial Services Judicial Officer
Webb County
Laredo, TX
09.2009 - 12.2012
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
Liaison Mental Health, Addictions, Legal Systems
Webb County District Judge
Laredo, TX
10.2005 - 12.2008
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Monitored court proceedings for adherence to legal procedures and rules by attorneys and litigants.
- Reviewed pleadings, motions and evidence to assess admissibility and relevance to case.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Entered data, generated reports, and produced tracking documents.
Education
Peace Officer Certification - Law Enforcement
Texas State University
08.1975
Bachelor of Arts - Sociology
St. Edward's University
05.1974
Skills
- Cross-Functional Teamwork
- Exceptional communication
- Decision-Making
- Analytical Thinking
- Cultural Sensitivity
- Mental Health Crisis Response
- Crisis Intervention
- Case Management
- Strong Organization
- Microsoft Access
- Active Listening
- Multitasking
- Interpersonal Skills
Certification
- Certified Advanced Family Mediator, ((2015) Manousso Mediation & Arbitration LLC, Houston, Tx, USA, since 1993
- Certified Arbitrator (2015), Manousso Mediation & Arbitration
Languages
Spanish
Full Professional
Work Preference
Work Type
Full TimeImportant To Me
Work from home option401k matchPaid sick leaveCareer advancementWork-life balanceCompany CultureTimeline
Client Advocate/Investigator
Neighborhood Defender Service
04.2022 - Current
Family Law Coordinator
Webb County
01.2013 - 10.2016
Pre Trial Services Judicial Officer
Webb County
09.2009 - 12.2012
Liaison Mental Health, Addictions, Legal Systems
Webb County District Judge
10.2005 - 12.2008
Peace Officer Certification - Law Enforcement
Texas State University
Bachelor of Arts - Sociology
St. Edward's University
- Certified Advanced Family Mediator, ((2015) Manousso Mediation & Arbitration LLC, Houston, Tx, USA, since 1993
- Certified Arbitrator (2015), Manousso Mediation & Arbitration
Similar Profiles
Roberta MoralesRoberta Morales
Client Advocate/Investigator at Neighborhood Defender ServiceClient Advocate/Investigator at Neighborhood Defender Service
ALAN E FIELDSALAN E FIELDS
Senior Paralegal at Federal Defender Eastern District of MichiganSenior Paralegal at Federal Defender Eastern District of Michigan
Nicole RamosNicole Ramos
Mitigation Specialist at Texas Defender ServiceMitigation Specialist at Texas Defender Service