Roberta Naputi
San Diego,USA
Summary
Enthusiastic and reliable Customer Service Professional with over 10 years of remote experience delivering exceptional client support. Proven ability to manage high-volume inquiries, resolve complex issues, and build strong customer relationships while working independently from a home office. Skilled in CRM platforms, administrative support, multitasking, and maintaining high standards of accuracy and confidentiality. Recognized for consistently exceeding customer expectations and adapting quickly in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Receptionist & Accounts Receivable
Lanier Worldwide, Inc.
Honolulu, HI
Assistant Manager / Switchboard Operator
Complete Business Services
Aiea, HI
Sales Associate
Meryns Department Store
San Diego, CA
Medical Assistant / Medical Clerk roles
Various medical offices and Scripps Clinic
Southern California
- Note: Older roles available upon request. Focus kept on the most recent and relevant experience for remote/administrative positions.
Legal Client Service Representative
The Law Offices of Mark Lewis & Associates
Huntington Beach, CA
02.2014 - 10.2025
- Delivered high-volume inbound customer service via phone and email, efficiently resolving inquiries, complaints, and scheduling needs for three attorneys.
- Managed client intake process while navigating multiple software applications and maintaining strict confidentiality.
- Scheduled office and Zoom appointments, processed credit card payments, and prepared legal documents for client review.
- Created and maintained Google Docs reference guides (cheat sheets) for scripts, troubleshooting, and recordkeeping to improve team efficiency.
- Followed up on unresolved cases, coordinated with notaries and carriers for document shipping/delivery, and ensured consistent communication through standardized emails and texts.
- Performed administrative tasks including filing, database updates, and document preparation while meeting tight deadlines.
- Remote from January 2020
Administrative Assistant
Velotera Inc.
Garden Grove, CA
06.2011 - 08.2013
- Provided full-cycle administrative support to management, including scheduling meetings, preparing agendas, taking minutes, and organizing expense reports.
- Managed phone system, screened visitors, processed incoming mail, and maintained office inventory and supplies.
- Handled accounts payable logging, timekeeping, and payroll submissions with high accuracy.
- Supported staff with computer usage and coordinated internal/external communications.
Project Manager Assistant
CompView Inc.
Garden Grove, CA
05.2007 - 06.2010
- Coordinated project communications between departments and supported project managers with scheduling, inventory tracking, and equipment ordering.
- Maintained databases, processed payroll, and managed timekeeping records.
- Operated and troubleshot office equipment while maintaining organized inventory for ongoing projects.
Returns Lead
Nextel Communications / Sprint
Irvine, CA
06.2002 - 09.2006
- Led a team of 10 associates, providing training, guidance, and developing detailed procedures for returns processing.
- Inspected returns, verified accuracy against manifests and invoices, and maintained detailed customer account notes.
- Managed returns database and improved departmental processes through insights shared in meetings.
Order Fulfillment Representative / Customer Service Representative
Nextel Communications
Irvine & Garden Grove, CA
02.1998 - 06.2002
- Processed customer orders, adjustments, and service requests while consistently meeting daily quotas.
- Delivered personalized support, resolved account issues, and maintained accurate records using internal systems.
Education
High School Diploma -
Will C. Crawford High School
San Diego, CASkills
- Customer Service Excellence & Issue Resolution
- CRM Software & Account Management
- Remote Office Operations & Multitasking
- Administrative Support & Recordkeeping
- Data Entry & Document Preparation
- Transaction Processing & Payment Handling
- Scheduling & Calendar Management
- Microsoft Office Suite, Google Workspace, Databases
- Adaptability & Attention to Detail
- Empathy and patience
- Strong organization
- Filing systems
- Data entry proficiency
Timeline
Legal Client Service Representative
The Law Offices of Mark Lewis & Associates
02.2014 - 10.2025
Administrative Assistant
Velotera Inc.
06.2011 - 08.2013
Project Manager Assistant
CompView Inc.
05.2007 - 06.2010
Returns Lead
Nextel Communications / Sprint
06.2002 - 09.2006
Order Fulfillment Representative / Customer Service Representative
Nextel Communications
02.1998 - 06.2002
Receptionist & Accounts Receivable
Lanier Worldwide, Inc.
Assistant Manager / Switchboard Operator
Complete Business Services
Sales Associate
Meryns Department Store
Medical Assistant / Medical Clerk roles
Various medical offices and Scripps Clinic
High School Diploma -
Will C. Crawford High School
Awards
Top Customer Service Representative — Nextel Communications