Roberta Pelletier
Coupeville
Summary
Creative Business Owner with exceptional background spent in the travel industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
34
34
years of professional experience
Work History
Hospitality Business Owner
Birdie & Rascal's B&B
Mandeville, LA
03.2024 - 07.2026
- Managed daily operations to ensure exceptional guest experiences and satisfaction.
- Developed marketing strategies to enhance brand visibility to attract new clientele.
- Oversaw financial management, including budgeting, forecasting, and expenses.
Flight Crew, Station Ops Mgr, Reservations Agent
Alaska Airlines
Seattle, WA
09.1997 - 09.2020
- Conducted pre-flight safety checks to ensure compliance with aviation regulations.
- Provided exceptional customer service by addressing passenger needs and resolving concerns promptly.
- Consistently maintained a high level of safety, compliance, company policies & procedures
- Proficient in Sabre, Microsoft Word, & Excel
- Successfully lead team of 24 employees
- Dedicated to guests & employee engagement
- Proficient in all areas of airport operations from checking in, boarding, inflight, and baggage
- Provided high level of customer service to each person through engagement using active listening and effective interpersonal skills.
Travel Agent
Architects Of Travel
Seattle, WA
01.1993 - 09.1997
- Maintained operational proficiency in coordinating both domestic and international travel needs for customers, arranging for airfare, hotel accommodations, rental car reservations, and cruises.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
Education
Travel Agent Certification -
SST Travel School of The NW
Seattle, WA1993
Skills
- Customer relations
- Attention to detail
- Problem-Solving & Crisis Management
- Proficient in Sabre, and Microsoft Office
- Self-Motivation & Time Management
- Sales & Upselling
Timeline
Hospitality Business Owner
Birdie & Rascal's B&B
03.2024 - 07.2026
Flight Crew, Station Ops Mgr, Reservations Agent
Alaska Airlines
09.1997 - 09.2020
Travel Agent
Architects Of Travel
01.1993 - 09.1997
Travel Agent Certification -
SST Travel School of The NW