Roberta Plaza
Plano,TX
Summary
Effective training starts with understanding the realities of the people doing the work. As a certified educator, logistics specialist, business strategist, and MBA graduate (4.0 GPA), I bring years of proven experience designing tailored curriculum frameworks and performance metrics. I am uniquely positioned for the Learning Management Director role because I understand our internal supply chain and possess the instructional expertise to align our training with enterprise goals. As Learning Management Director, I will build these enterprise-level learning frameworks with the same operational discipline I applied to running my own family businesses and compete in Division I athletics. I am ready to dedicate the rest of my UPS career to eliminating the contrarieties between corporate expectations and frontline worker comprehension.
Overview
18
18
years of professional experience
Work History
Exports Specialist
UPS
Dallas-Fort Worth, TX
2025.01 - Current
- Managed export documentation and regulatory compliance workflows, facilitating seamless cross-border logistics and carrier coordination.
- Audited shipping data and resolved documentation discrepancies, preventing international customs delays and ensuring supply chain efficiency.
- Coordinated with customs brokers and carrier teams on shipment releases.
Co-Owner / Operations Manager
FAMILY RESTAURANT & CATERING VENTURES
Dallas-Fort Worth, TX
2015.01 - Current
- Directed daily operations, overseeing procurement, inventory control, and vendor ecosystem management to ensure seamless business functionality.
- Executed dynamic pricing strategies and adapted business models to sustain profitability amid shifting market demands, responding proactively to industry changes.
- Developed onboarding procedures and structured learning plans to effectively train new service staff in operational best practices, facilitating smoother transitions.
Part-Time Feeder Supervisor
UPS
Dallas-Fort Worth, TX
2024.01 - 2025.01
- Enforced safety and compliance protocols, reinforcing operational best practices within the Feeders department.
- Supervised dispatch operations and coordinated driver schedules, enhancing on-time network performance and ensuring operational continuity.
- Secured freight loads using UPS safety and dock procedures.
2nd Grade Teacher
EAST GRAND PREPARATORY SCHOOL
Dallas, TX
2014.08 - 2018.06
- Designed and executed individualized curriculum plans aligned with specific learning objectives and capability frameworks to support student growth.
- Collaborated with instructional teams to adapt learning methodologies, ensuring accessibility for diverse student needs.
- Implemented district-wide teaching initiatives that enhanced classroom processes and instructional procedures.
Kindergarten / 4th Grade Teacher
O.M. ROBERTS DISD
Dallas, TX
2013.05 - 2014.08
- Planned fourth-grade lessons aligned with district curriculum and TEKS standards.
- Delivered engaging instruction in literacy, math, science, and social studies.
- Instructed diverse student population, fostering academic readiness and enhancing literacy development.
- Designed and implemented positive-reinforcement behavioral management plans to strengthen classroom governance.
- Managed classroom routines and behavior expectations in O.M. Roberts DISD settings.
Manager's Assistant / Courier
FEDEX EXPRESS
Dallas-Fort Worth, TX
2008.05 - 2011.11
- Completed Manager's Training Program as top performer, earning placement in queue for managerial assignment.
- Assisted station manager with administrative tasks and reporting routines, streamlining workload delegation for inbound personnel.
- Advised on international package counting, ensuring accuracy in daily EOD package reconciliation.
- Coordinated daily calendars and meeting schedules for FedEx Express management.
- Handled phone calls and routed customer service requests to proper teams.
Education
Master of Business Administration (MBA) -
Colorado Technical University
Colorado Springs, CO2026-08
Bachelor of Business Administration - Marketing Major
Texas A&M University-Corpus Christi
Corpus Christi, TX2004-01
Skills
- Training Documentation, Instructional Frameworks, Performance measurement, Staff Onboarding
- Logistics Coordination, Export Compliance, Process Optimization, Regulatory Documentation
- Market research
- Export regulations
- Supplier Coordination, Agile Problem Solving, Business Continuity, Cross-Functional Leadership
- Project management
- Digital marketing
PROJECTS & INITIATIVES
Sustainable Organic Structures (S.O.S.) | Project Lead / Strategist, Developed a strategic business plan and operational roadmap for a philanthropic 3D-printed residential housing venture, balancing organizational solvency with social impact.
EDUCATION & CREDENTIALS
- Texas Educator Certifications:
- Core Subjects: Early Childhood through Grade 6 (EC-6)
- Marketing & Business Education: Grades 6-12
Timeline
Exports Specialist
UPS
2025.01 - Current
Part-Time Feeder Supervisor
UPS
2024.01 - 2025.01
Co-Owner / Operations Manager
FAMILY RESTAURANT & CATERING VENTURES
2015.01 - Current
2nd Grade Teacher
EAST GRAND PREPARATORY SCHOOL
2014.08 - 2018.06
Kindergarten / 4th Grade Teacher
O.M. ROBERTS DISD
2013.05 - 2014.08
Manager's Assistant / Courier
FEDEX EXPRESS
2008.05 - 2011.11
Master of Business Administration (MBA) -
Colorado Technical University
Bachelor of Business Administration - Marketing Major
Texas A&M University-Corpus Christi