Roberta (Robyn) Portner
Longview,WA
Summary
Dedicated Grocery Manager with proven skills in customer service management, complaint handling, and inventory coordination. Committed to optimizing product placement and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Grocery Manager
Safeway
Kelso, WA
05.2025 - Current
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Trained new staff on grocery operations and customer service best practices.
- Monitored sales trends to optimize product placement and promotions.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Executed daily merchandise replenishment to maintain attractive displays and enhance shopping experience.
- Implemented efficient checkout procedures, reducing wait times for customers during peak hours.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
GM Manager
Safeway
Kelso, WA
09.2024 - 05.2025
- Monitored compliance with safety regulations, ensuring a secure shopping experience for customers and employees.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
All Purpose Clerk
Safeway
Kelso, WA
03.2022 - 08.2024
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Enhanced store appearance through regular cleaning, organizing, and merchandising tasks.
- Collaborated with team members to achieve daily tasks and support overall store operations.
- Promoted a safe working environment by adhering to safety protocols throughout the store.
- Served as a reliable coworker by consistently arriving on time for shifts and maintaining open communication with management about scheduling needs or concerns.
File Maintenance Clerk
Safeway
Kelso, WA
09.2020 - 08.2024
- Ensured proper pricing, itemization, tagging, signing and documentation of UPC/PLU's for all store merchandise.
- Operated the computer and maintains computerized records.
- Researched and corrected scanning problems.
Food Clerk
Safeway
Kelso, WA
09.2020 - 03.2022
- Operated cash register accurately, handling transactions swiftly to reduce customer wait times.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Mark Morris High School
Longview, WASkills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Complaint handling
- Task delegation
- Merchandising strategies
- Safety monitoring
- Visual merchandising
- Store maintenance
- Ordering of products
- Problem-solving
Timeline
Grocery Manager
Safeway
05.2025 - Current
GM Manager
Safeway
09.2024 - 05.2025
All Purpose Clerk
Safeway
03.2022 - 08.2024
File Maintenance Clerk
Safeway
09.2020 - 08.2024
Food Clerk
Safeway
09.2020 - 03.2022
High School Diploma -
Mark Morris High School