Summary
Overview
Work History
Education
Skills
Certification
Reading, walking, yoga, horseback riding, time with family and friends.
Work Availability
Timeline
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ROBERTA SMITH

ROBERTA SMITH

Las Vegas,NV

Summary

Accomplished Flight Attendant offering over 17 years in domestic and international commercial airline industry.

Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic Flight Attendant with dynamic customer service skills.

Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Apprentice Bartender. Ready to help team achieve company goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Flight Attendant

Southwest Airlines
04.2007 - 12.2023
  • Provide hospitality and customer service to passengers
  • Greet passengers, monitor carry-on baggage, and direct passengers to assigned seats
  • Assist passengers in stowing carry-on baggage weighing up to and including 50 pounds
  • Worked effectively in fast-paced environments.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • I assist passengers in emergencies, keeping them calm and safe
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Master Cosmetologist

SmartStyle Hair Salon
08.1996 - 03.2007
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Applied makeup to clients for special occasions to meet requirements.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Increased salon revenue through upselling of premium products and treatments during appointments.

Education

Tour director/ Tour operator -

International Tour Management Institute ITMI
Sausalito, CA
10.2013

Master Cosmetologist -

Vogue Beauty & Barber School: College of Cosmetology, Makeup & Barbering
Hiram, GA
06.1996

Diploma -

Fort Johnson
Charleston, SC
05.1986

Skills

  • Emergency Procedures
  • Airline Policies
  • FAA Regulations
  • Strong Work Ethic
  • Emergency Care
  • First Aid/CPR
  • Multitasking Abilities
  • Calm Under Pressure
  • AED, oxygen, life raft operation
  • Social Perceptiveness
  • Aircraft Emergency Reports
  • Relationship Management

Certification

  • Certified Tour Director, ITMI - 2013
  • Licensed Master Cosmetologist - 1996-2007

Reading, walking, yoga, horseback riding, time with family and friends.

I spend a great amount of time reading non-fiction.  Walking has always been a part of my life as well as an all over lifestyle such as healthy eating and exercise.  Although, I haven't owned a horse since my career as a flight attendant, I still have hope of owning one or two in the future.  I equally divide my attention to both my family and friends.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Flight Attendant

Southwest Airlines
04.2007 - 12.2023

Master Cosmetologist

SmartStyle Hair Salon
08.1996 - 03.2007

Tour director/ Tour operator -

International Tour Management Institute ITMI

Master Cosmetologist -

Vogue Beauty & Barber School: College of Cosmetology, Makeup & Barbering

Diploma -

Fort Johnson

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