Roberta Toy
Aramark at the University of Akron
Akron
1
Certification
21
years of professional experience
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Work History
Food Service Supervisor
10 Years 4 Months- Event day Supervisor. Oversee multiple locations in one area of the park. Ensure the staff in each location has the product they need to do their job effectively/efficiently. Manage product levels to enhance guest satisfaction.
- Worked as the IT point of contact in the venue. Handled formatting, assignment, and maintenance of the iPads and iPods used as POS in the venue. Available to troubleshoot during each event
- Supervised warehouse operations on event days, coordinated product orders and deliveries during concerts, and ensured proper returns of inventory post-event.
Food Service Supervisor
10 Years 6 Months- Achieved operational efficiency across multiple units in a fast-food and retail setting. Enhanced guest satisfaction at a residence hall retail location. Improved service quality at a law school coffee shop and café.
- Directed and managed a team of over 30 staff members to ensure operational efficiency.
- Coordinated scheduling and staffing to maintain efficient service during peak hours.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Conducted regular audits of food quality and presentation standards, ensuring adherence to university guidelines.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Supervised daily food service operations to ensure compliance with health and safety standards.
- Trained staff on food preparation techniques and customer service protocols to enhance team performance.
Food Service Supervisor
10 Years 5 Months- Managed and trained In-Seat Servers, Food Runners, Bartenders, and utility staff throughout each NBA season to ensure consistent service quality.
- Elevated guest experience for In-Seat Service by increasing speed of service and productivity in kitchens on Club and Floor-side level, contributing to higher revenue.
- Assisted managers with staffing assignments and optimization of staffing levels in each In-Seat Kitchen to meet demand.
Food Service Supervisor
10 Years 6 Months- Managed training of new staff, maintained stock levels, balanced event paperwork, and posted documentation to WinARCs
- Stocked all locations throughout the venue, input stock transfers to maintain appropriate inventory counts, received and verified deliveries.
- Fostered a respectful work environment through effective communication and professional interactions.
- Worked in the warehouse on non-event days. Responsible for stocking of all locations throughout the venue, input stock transfers to ensure appropriate inventory counts, receiving and verifying deliveries
Education
Associate of Applied Science - General Studies
Skills
ServSafe Level 2 certified
Alcohol service training
Inventory Control: Expert
Regulatory compliance
Culinary Operations
Event Management
Customer Service: Expert
Fast-Paced Decision Making: Advanced
Resourceful Problem Solving: Advanced
Food production
Certification
ServSafe Level 2 Manager Certification
TIPS/TEAM certified in safe alcohol service
Timeline
Food Service Supervisor
Legends Hospitality at Blossom Music Center
05.2016 - CurrentRead More
Food Service Supervisor
Aramark at the University of Akron
03.2016 - CurrentRead More
Food Service Supervisor
Aramark at Quicken Loans Arena
10.2005 - 03.2016Read More
Food Service Supervisor
Aramark at Blossom Music Center
04.2005 - 10.2015Read More
Cuyahoga Community College
Associate of Applied Science from General Studies
Read More