Open To Work
Roberta Wildeman
Morgan City,Louisiana
Summary
Detail-oriented professional with several years of clerical experience. Expertise in prioritizing tasks, managing multiple responsibilities, and optimizing operations. Skilled in invoicing and billing, with a focus on enhancing customer service and communication. Committed to improving efficiency through effective crew dispatching and continuous learning.
Overview
31
31
years of professional experience
Work History
Customer Service/Dispatcher Clerk
Pop A Lock of Houston
Friendswood , Tx
10.2023 - Current
- Managed communication between customers and field technicians effectively.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Developed relationships with customers by providing excellent customer service.
- Maintained records of all customer interactions, transactions, comments, and complaints.
- Processed orders from customers accurately in a timely fashion.
- Answered customer inquiries regarding availability of products and services.
- Responded promptly to emergency situations by dispatching technicians quickly.
Crew Coordinator/Human Resources
Oceaneering International
Morgan City, Louisiana
05.1995 - 04.2007
- Coordinated crew schedules to ensure operational efficiency across marine projects.
- Ensured proper staffing levels in the crew to meet production demands.
- Managed communication between crew members and management for seamless operations.
- Assisted in onboarding new crew members through training and orientation sessions.
- Developed and maintained crew databases to track certifications and availability.
- Facilitated conflict resolution among crew members to maintain a positive work environment.
- Monitored compliance with safety regulations and company policies during operations.
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Procured supplies according to inventory levels and budget constraints.
- Maintained records of employee attendance and leave requests for payroll purposes.
Education
Some College (No Degree) - Business Administration
Northwood University
Belle Chasse, LASkills
- Crew dispatching
- Customer service
- Logistics management
- Schedule coordination
- Data entry
- Record keeping
- Verifying coverage
- Paperwork processing
- Microsoft office
- Multitasking Abilities
- Communication
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$12/hr - $21/hrTimeline
Customer Service/Dispatcher Clerk
Pop A Lock of Houston
10.2023 - Current
Crew Coordinator/Human Resources
Oceaneering International
05.1995 - 04.2007
Some College (No Degree) - Business Administration
Northwood University