Brandi Henry
Church Point,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service/Dispatcher Clerk
Waste Connections Inc.
Rayne, Louisiana
09.2014 - 12.2024
- Recorded and maintained files or records of customer requests, work or services performed.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Followed up with customers to ensure satisfaction with resolution of problems or requests.
- Answered customer inquiries regarding availability of products and services.
- Answered telephones, directed calls, and took messages.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer payments accurately and efficiently.
Disaptcher
republic Services
Scott, LA
08.2006 - 08.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
High School Diploma -
Beau Chene High School
Arnaudville, LA05-2000
Skills
- Geographical expertise
- Detail-oriented
- Organizational skills
- Microsoft office
- Schedule management
- Attention to detail
- Clear communication
- Multitasking Abilities
Timeline
Customer Service/Dispatcher Clerk
Waste Connections Inc.
09.2014 - 12.2024
Disaptcher
republic Services
08.2006 - 08.2014
High School Diploma -
Beau Chene High School
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