Robert Adkins
Snow Hill,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Associate – Fraud Support Team
M&T Bank
08.2024 - Current
- Conducts financial crime investigations involving unauthorized transactions; account takeover activity; identity theft; etc.
- Analyzes user's account activity and transaction history for indicators of fraudulent activity as well as emerging threats
- Escalates high-risk cases to senior investigators to assist in resolution
- Uses various tools for fraud detection purposes to monitor suspicious activity to minimize financial losses
- Educates customers on how to protect themselves against fraudulent activity, assists customers through the claim process when fraudulent activity has occurred.
- Documents all details regarding investigations per regulatory requirements
- Stays up-to-date on recent fraud trends; methods used to commit financial crimes; changing risks in the financial services industry.
Marketing and Social Media Manager
Self-employed
Remote
11.2019 - 07.2025
- Analyzed large-scale user behavior across platforms reaching an audience of +10m followers and identified trends/engagement patterns
- Developed data-driven strategies resulting in a +42% increase in traffic; demonstrated strong analytical decision making ability
- Monitors account activity; audiences interactions to identify anomalies; optimize performance
- Used SEO/paid advertising/digital analytics tools to track acquisitions/user behavior/trends
- Led content teams/operations teams, ensured consistent execution and performance tracking
- Use performance data to refine strategies and improve conversion outcomes
- Developed and implemented comprehensive social media strategies to enhance brand visibility and engagement.
Loan Administrative Assistant
Calvin B. Taylor Bank
06.2022 - 07.2024
- Ensured accuracy of loan documentation; complied with all relevant regulations
- Processed financial documents; maintained accurate data; verified validity of all documented information
- Supported client onboarding process; conformed to all applicable standards relating to risk and compliance
- Coordinated communications between clients/loan officers/underwriters
- Provided excellent customer service when handling sensitive financial information
Server/Bar Manager
Elliott’s Tavern
08.2015 - 09.2022
- Gained strength in attention to detail/multitasking/problem solving in high pressure environments
- Build trust with customers through effective communication and delivery of quality service
- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized dining experiences.
- Managed multiple tables efficiently, balancing high-volume service during peak hours.
- Implemented inventory tracking processes, minimizing waste and optimizing stock levels for beverage supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelors of science - Marketing
Pennsylvania State University
World campusSkills
- Financial crime investigations
- Fraud detection and prevention
- Transaction monitoring and analysis
- Risk assessment and escalations
- Customer behavioral analysis
- Awareness of AML/KYC
- Data analysis and identifying patterns
- Compliance and regulatory compliance
- Communicating with customers and resolving cases
- Identify trends using digital analytics
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Associate – Fraud Support Team
M&T Bank
08.2024 - Current
Loan Administrative Assistant
Calvin B. Taylor Bank
06.2022 - 07.2024
Marketing and Social Media Manager
Self-employed
11.2019 - 07.2025
Server/Bar Manager
Elliott’s Tavern
08.2015 - 09.2022
Bachelors of science - Marketing
Pennsylvania State University