Robert Blake Helms
Westland,MI
Summary
Reliable, highly motivated and safety-conscious professional with a background in security, ramp operations, emergency response and customer service, seeking a flight attendant position. Committed to ensuring the highest standards of passenger safety, comfort, and customer satisfaction while maintaining compliance with FAA regulations, airline policies and airport security.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ramp Agent
Piedmont Airlines
03.2025 - Current
- Demonstrated adaptability in the fast paced airport environment by quickly adjusting to the changing flight schedules, various shift times and all weather conditions, minimizing disruptions to airport operations.
- Hands on experience with airline logistics and ensuring efficient ground operations while maintaining airport/ramp security standards and safety protocols
- Efficiently operated ground support equipment, such as tugs and belt loaders and baggage carts to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and cargo with attention to weight distribution and adhering to proper lifting techniques and equipment use.
- Guided aircraft into and out of parking positions using hand signals and marshalling wands
- Displayed strong attention to detail while preforming aircraft security sweeps/cleaning and promptly reported any irregularities or potential hazards
- Collaborate with dispatch and flight crews to meet tight turnaround schedules.
Security Guard
Havco
01.2021 - 03.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Greeted employees and visitors, verified the identity of all persons entering and exiting facility, maintained the visitor log, and ensured that unauthorized personnel cannot enter the premises without the correct pass or credentials.
- Secured premises and personnel by patrolling property, preforming routine inspections of specific areas and monitoring video surveillance for any unusual activity.
- Provided detailed incident and safety reports, streamlining communication with law enforcement and management.
Security Field Supervisor
SEI, Inc.
07.2020 - 12.2020
- Optimized deployment of personnel by analyzing staffing needs and adjusting schedules accordingly.
- Managed a team of security officers, ensuring adherence to company policies and procedures.
- Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
- Conducted regular patrols of facility to detect and deter security threats.
Material Handling and Production Control
JTEKT North America Corporation
06.2019 - 06.2020
- Supported production control activities relating to successful manufacturing operations, while following safety procedures, policies and protocols.
- Attention to detail while completing all tasks. Responsible for verifying labels and matching the descriptions on packing slips, support shipping and receiving systems, inspect shipments, and load/unload trucks.
- Managed inventory and maintained the flow of materials to all areas of manufacturing efficiently while working in a team environment.
Server/Floor Staff Member
Regal Cinebarre - West Town Mall
01.2019 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Outback Steakhouse
06.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Rural King
05.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Store Associate
Walmart
06.2011 - 04.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Monroe Academy
Madisonville, TN03-2011
Skills
- Problem Solving
- Time Management
- Teamwork
- Communication
- Customer Service
- Situational Awareness
- Strong Observational Skills
- Attention to Detail
- Crisis Management
- Conflict Resolution and Deescalation
- Emergency response preparedness
- Heavy lifting
Certification
- State of TN Certified Nurses Aide Training - March 2019
Timeline
Ramp Agent
Piedmont Airlines
03.2025 - Current
Security Guard
Havco
01.2021 - 03.2024
Security Field Supervisor
SEI, Inc.
07.2020 - 12.2020
Material Handling and Production Control
JTEKT North America Corporation
06.2019 - 06.2020
Server/Floor Staff Member
Regal Cinebarre - West Town Mall
01.2019 - 06.2019
Server
Outback Steakhouse
06.2018 - 01.2019
Sales Associate
Rural King
05.2017 - 05.2018
Store Associate
Walmart
06.2011 - 04.2017
High School Diploma -
Monroe Academy
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