Robert (Bob) Demby
Summary
Proven Business Development Associate with a track record of exceeding sales targets at Element Materials Technology Inc. by leveraging exceptional customer relationship skills and in-depth product knowledge.
Known for adaptability with demonstrated ability to thrive in dynamic environments.
Skilled in building customer relationships and understanding customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Business Development Associate /Customer Service Representative
Element Materials Technology Inc.
01.2019 - 12.2024
- Engaged with customers to build business relationships.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Verified work aligned with service levels agreed and client requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business Development Associate
Element Materials Technology, Inc.
01.2009 - 01.2019
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and client requirements.
- Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
Education
Bachelor of Science - Natural Resource Management
Western Carolina University
Cullowhee, NCSkills
- Customer development skills
- Customer relationship management
- Problem-solving
- Adaptability and flexibility
- Product knowledge
- Attention to detail
- Reliability
- Customer satisfaction
Timeline
Business Development Associate /Customer Service Representative
Element Materials Technology Inc.
01.2019 - 12.2024
Business Development Associate
Element Materials Technology, Inc.
01.2009 - 01.2019
Bachelor of Science - Natural Resource Management
Western Carolina University
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