Robert Christopher Ludwig
Scurry,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous Owner/Manager with over 25 years of experience in Landscape Installation/Landscape Maintenance industry which started at age 17 at a Plant Nursery where the skills and work ethic were instilled at a young age. Proficiencies in equipment maintenance, sales, staff training and development. Customer-oriented owner/manager with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
8
8
years of professional experience
Work History
33.3% Owner/Management
Greener Outdoor Services, LLC.
06.2015 - Current
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Used company reports to analyze sales, gross profit and inventory activities.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described product to customers and accurately explained details and care of merchandise.
- Conceptualized innovative sales solutions to increase company revenue.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Business Administration And Management
Navarro College
Corsicana, TXSkills
- Billing Management
- Report Preparation
- Bank Reconciliation
- Financial Management
- Bookkeeping
- Cash Flow Analysis
- Commercial Account Management
- Commercial Contract Creation and Execution
- Management of 5 Crews Landscape Installation
- Landscape Maintenance, Irrigation Repair and Installation
- Estimating Contracts and Jobs
- Maintenance on Equipment
- Inventory Control
Accomplishments
- Supervised team of 18 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Stronger Sales by introducing Vii Earthscapes Landscape Design Software for all types of Landscaping Jobs.
- Texas Licensed Real Estate Agent
- Commercial Licensed Applicator
Hunting/Fishing Outdoor Life
My family and I enjoy a farm in Southwest Texas and our home place in Scurry. We utilize the wildlife and harvesting of the right animals which provide food for our family. I am passionate about the time spent sitting in nature recognizing the sights and sounds of the land. Living life at a slower pace really helps to keep life in perspective.
Timeline
33.3% Owner/Management
Greener Outdoor Services, LLC.
06.2015 - Current
Business Administration And Management
Navarro College
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