Robert Deanin Zarate
Bolingbrook,IL
Summary
Dedicated professional with a proven ability to thrive under pressure and a strong eagerness to embrace new skills and training opportunities. Known for a cheerful and approachable demeanor, effectively led teams as a supervisor by fostering leadership skills and sharing best practices, while also serving as an informal trainer. Possesses extensive experience in email and chat support, complemented by proficiency in Microsoft Word, Excel, PowerPoint, Canva, Adobe Photoshop, Wondershare Filmora, and DaVinci Resolve for multimedia editing. Committed to leveraging technical expertise and interpersonal skills to drive team success and deliver exceptional results.
Overview
2027
2027
years of professional experience
Work History
Customer Service
S&S Activewear
Bolingbrook, IL
02.2026 - Current
- Fostered strong customer relationships by consistently delivering high-quality service experiences, resulting in increased repeat business.
- Identified and communicated urgent customer concerns to customer service manager to enhance service quality.
- Cultivated robust client relationships by delivering outstanding customer service and proactive follow-up initiatives.
- Delivered excellent customer service, resulting in increased member retention rates.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Facilitated customer communication through daily phone interactions, exceeding 50 calls per day.
Shipping Inspector
Aisin Electronics IL
Marion, IL
10.2024 - 12.2025
- Executed quality control assessments on a daily basis for over 10,000 pieces to uphold operational excellence.
- Analyzed processes through thorough inspections to ensure compliance with quality standards and specifications.
- Identified and resolved defects to ensure optimal product performance and reliability.
- Conducted hazard identification and recommended solutions to foster a safer environment for all employees.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Collaborated with production teams to streamline inspection processes and enhance efficiency.
- Trained new inspectors on best practices for quality assurance and safety protocols.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Visual Interpreter
Magellan Solutions
Philippines
2023 - 2024
- Receives inbound calls and provide real time assistance to our visually impaired clients like navigating from point a to b, identifying objects, interpreting pictures and artworks.
- Translated complex documents and materials, ensuring cultural nuances were preserved.
- Facilitated accurate communication between clients and service providers in high-pressure environments.
- AIRA
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Customer Service
C3 Everise
Philippines
01.2021 - 01.2022
- Receives inbound calls and assist customers to their mail order medications, checking eligibility of the product if covered by their insurance. Assisting in checking the price of the medication on their local pharmacy and through their mail order and sending medication request to their doctors and filing prior authorization if needed.
- Provided exceptional customer service, addressing visitor inquiries promptly and professionally.
- Managed customer service inquiries and complaints for customer satisfaction.
- Verified patients had positive experience by providing exemplary customer service.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- HUMANA
Account Supervisor
Teleperformance
Philippines
01.2019 - 01.2021
- My Responsibility is to evaluate each agent and make sure that everyone is compliant with the process to avoid complains and grievance. Also assessing their performance through Inbound call, Email, and Chat. Coaching agents on daily basis to provide my feedback and to correct what is needed. I also conduct training session with the agents to ensure each and everyone will be updated to all the changes that will happen in the process.
- Led team in achieving client satisfaction goals through targeted service strategies.
- Led a group of 18-25 customer service advocates, focusing on improving customer satisfaction and team performance.
- Developed training programs to enhance staff performance and operational efficiency.
- Analyzed performance metrics to identify areas for process improvement and strategic adjustments.
- WellCare/Centene
Customer Service Representative/Call, Email and Chat Support
Teleperformance
Philippines
01.2016 - 01.2019
- Receives inbound calls/email/chat and provides assistance to the customers, encodes customer's information in their profile, takes payment over the phone. also order their medications and filing medical records if needed.
- Managed high-volume call traffic while maintaining a positive, professional demeanor.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- WellCare/Centene
Education
Bachelor of Science - Tourism Management
World Citi Colleges
North Caloocan2016
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- HIPAA compliance
- Patient confidentiality
- Quality control
- Data entry
- Visual inspections
- Inspection reporting
- Safety awareness
LANGUAGES
English
Filipino
Timeline
Customer Service
S&S Activewear
02.2026 - Current
Shipping Inspector
Aisin Electronics IL
10.2024 - 12.2025
Customer Service
C3 Everise
01.2021 - 01.2022
Account Supervisor
Teleperformance
01.2019 - 01.2021
Customer Service Representative/Call, Email and Chat Support
Teleperformance
01.2016 - 01.2019
Visual Interpreter
Magellan Solutions
2023 - 2024
Bachelor of Science - Tourism Management
World Citi Colleges