Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OperationsManager

ROBERT F. LANG

Riverview,FL

Summary

Strong professional with high energy and a consistent record of contribution and achievement through innovation. Knowledgeable in management and persuasive communication with an understanding of business rules and the need to follow budgetary and time sensitive goals. Security Training and Development Staffing Leadership Problem Solving Sales

Overview

30
30
years of professional experience
1
1
Certification

Work History

Operations Manager

WalMart, Inc
Riverview, FL
06.1999 - Current
  • Accountable for day to day operations, product logistics, sales development and risk management of $45MM-$135MM WalMart stores during career
  • Specific accountabilities include development of store associates, upholding customer service levels, management of daily store distribution flow and ensuring all company policies and procedures are upheld
  • Improving Overall Associate Engagement by 10% YOY
  • Specialty in improving Customer Escalations
  • Walmart Leadership Program 2020
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Security Forces Specialist

US Air Force
Peoria, IL
06.2014 - 12.2020
  • Accountable for day-to-day operations and security of General Downing Air National Guard Base
  • Specific accountabilities include routine patrols, proper identification protocols, logging accurate and pertinent personal information and adhering to annual audit standards.
  • Patrolled grounds to monitor status and safety of premises.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
  • Operated and maintained sophisticated communications equipment.

Education

Associates of Science - Criminal Justice

Community College of The Air Force
Montgomery, AL
07.2019

Skills

  • Staff Management
  • Team Leadership
  • Planning and Implementation
  • Customer Service
  • Labor Relations
  • Inventory Management
  • Employee Motivation
  • Incident Reports
  • Emergency Situations
  • Personnel Protection
  • Suspect Interviewing

Accomplishments

1 Deployment

2 Humanitarian Aid Mobilizations

2018 Accommodation Medal Recipient

2018 Achievement Medal Recipient

Presidential Transition of Power Team Member

Mentored 12 new airman, ensuring they pass all Level 5 test on first attempt

C-SUAS Certified

C-SUAS Trainer

Airman Leadership School:

Class Leader - Liaison between Instructor and Classmates

Certification

  • C-SUAS Certification - 2019

Timeline

Security Forces Specialist

US Air Force
06.2014 - 12.2020

Operations Manager

WalMart, Inc
06.1999 - Current

Associates of Science - Criminal Justice

Community College of The Air Force

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ROBERT F. LANG