ROBERT GINAIRO TAYLOR
Wilmington,NC
Summary
IT PROFESSIONAL | CURRENT SECRET SECURITY CLEARANCE Over the past decade, I have worked in IT support and managed teams of 20-30 IT staff. An Army veteran with a passion for cloud computing. My communication skills enable me to foster teamwork and harmony. Seeking an opportunity to contribute value to a customer-centered organization while simultaneously developing and growing my administrative skills. Current secret clearance expires in August 2028.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Microsoft Training Participant
10.2022 - Current
- Learning and mastering the fundamentals of Windows Server, Microsoft Azure, and Linux server administration through 680 classroom hours
- Developing the capability of installing, configuring, managing, and advancing IT resources on-premises, in the cloud, and in hybrid combinations
- Windows Server workloads, networking, authentication, authorization, and Azure administration are among the concepts covered
- Installing and configuring Windows Server 2016 in depth
- Utilizing Server Manager to design and implement solutions related to group policies, certificates, and Active Directory
- Establishing knowledge of the DNS, DHCP, and Active Directory technologies related to Windows Server
- Managing various Hyper-V and Azure virtual machine deployments
- Developing, configuring, and maintaining Azure Active Directory users.
Senior Supervisor
Camp Humphreys South Korea
07.2021 - 09.2022
- Responsible for the training, readiness, health, and professional growth of four system administrator supervisors, eight IT section leaders, and 10+ help desk administrators
- Assisted twelve IT professionals with execution of migrating 1,000+ user devices to Army 365 within the organization's budget and time span
- Managed the networks of five geographically separated IT sections across South Korea, ensuring 92% network reliability, reported weekly metrics to IT managers
- Mentored and coached 25 employees, and three Korean Augmentation to the United States Army (KATUSA), on Army regulations and policies that led to a 20% promotion rate into leadership roles
- Authored a team of 20+ IT specialists to support 1,000+ users and 600 workstations resulting in increased performance.
Senior Supervisor
03.2018 - 06.2021
- Monitored and evaluated eight IT service desk workers with diverse backgrounds and skills to ensure effective work habits stayed high
- Administered IT policy and procedure to ensure the organization’s awareness and understanding of IT governance
- Mediated with seven IT senior management members in identifying and developing 70+ key talent employees for the organization
- Assisted upper management with their software and hardware problems
- Assessed and managed IT risks for five rural operational projects with Wireless Fidelity setup and technical support for six IT co-workers.
Senior Signal Supervisor
Camp Wagwan
02.2017 - 02.2018
- Evaluated 10+ IT subordinates' performance on the service desk, to determine needs for professional development
- Built trust within two communication sections by fostering positive working relationships between military workers and civilians
- Spearheaded PC and mobile support to resolve 20+ user issues resulting in better quality service
- Improved Communications Security (COMSEC) key management program compliance, preventing program shutdown and bringing satisfaction rating up
- Inspected sensitive cryptographic materials on a weekly and monthly basis resulting in zero percent discrepancy.
Army Recruiter
Wilmington
03.2014 - 01.2017
- Promoted the Army with enthusiasm and recruited with integrity, using selling strategies and knowledge of Army enlistment programs, to educate 1500+ individuals that the Army could meet individual needs
- Engaged in 100+ promotional events over 32 months and maintained relationships with high school and college influencers
- Interacted with the local community through school presentations, local events, and promoting cooperation between the
- Army and 100+ local businesses, through strong written and verbal communication skills
- Instilled knowledge, skills, and expertise into over 10 employees regarding Google Apps, leading to improved performance.
Technology Instructor / Writer
03.2010 - 02.2014
- Taught over 150 Initial Entry Level (IET) courses in the field of signal communication to over 3,000 soldiers; reviewed the training schedule programs of instruction for accuracy and arranged for equivalent training
- Managed the acquisition of new laptops and reviewed technology strategies with upper management
- Achieved a graduation success rate of over 93% by leading and contributing to the professional development of over 3,000 students on radio and digital communications equipment
- Recognized by the senior advisors for overhauling the training and testing materials, which improved the instruction curriculum by 20%
- Assured all training projects were implemented with composite risk management, resulting in zero accidents or injuries.
Signal Support Specialist
10.2006 - 02.2010
- Performed the installation, configuration, and maintenance tasks for computers, workstations, and other related devices
- Displayed positive work habits through team management for 30 IT members
- Cataloged an accurate record log for 200+ computers and 100+ VoIP phones during monthly inventories
- Consulted with United States Coalitions IT personnel on the overall status of 50+ Afghan Army laptops, one server, and 100+ Motorola radios during overseas deployment
- Delegated the installation, configuration, and management of 40 laptops, six mobile phones, and four printers, for 80+ employees in the company.
Water Treatment Supervisor
Army Reserves
08.1996 - 09.2006
- Conducted reconnaissance, develop water points, and oversee operations as Water Treatment Supervisor for 315th Quartermaster
- Company
- Provide staff and advisory support for the control of the quality of water distribution, storage, and purification
- Coordinated with 30+ employees in solving technical difficulties with seven field reconnaissance for equipment placement
- Communicated with 50+ employees from different water sections to establish trust and encourage loyalty for retaining customers
- Collaborated with team members in maintaining a 95% operational readiness rate for over $1 million worth of scarce water purification equipment.
Education
MSSA training participant specializing -
Server and Cloud Administration - undefined
Master’s degree - Information Technology Management, Information Security
DeVry University
Army Recruiter Qualification Course U.S. Army - undefined
Manager Development Course (MDC) - undefined
U.S. Army
Bachelor of Science - Technical Management
Total Army Instructor Training Qualification Course - undefined
DeVry University
Signal Support System Specialist Qualification Course - undefined
U.S
Skills
- Tech Support
- Employee Supervision
- Staff Oversight
- Resolving Conflicts
- Regulations and Procedures
- Professional Relationships
- Motivational Leadership
- Team Relationships
- Training and Onboarding
- Customer Needs Assessments
- Administration and Reporting
- Scheduling and Coordinating
Certification
Management Cloud Computing Operations Security
Leadership Communication / Writing Customer Service Collaboration
Verbal Communication Planning / Crisis Intervention Individual Counseling Risk Management
CERTIFICATIONS
Microsoft Certified Azure Fundamentals AWS Cloud Practitioner CompTIA Security
Timeline
Microsoft Training Participant
10.2022 - Current
Senior Supervisor
Camp Humphreys South Korea
07.2021 - 09.2022
Senior Supervisor
03.2018 - 06.2021
Senior Signal Supervisor
Camp Wagwan
02.2017 - 02.2018
Army Recruiter
Wilmington
03.2014 - 01.2017
Technology Instructor / Writer
03.2010 - 02.2014
Signal Support Specialist
10.2006 - 02.2010
Water Treatment Supervisor
Army Reserves
08.1996 - 09.2006
MSSA training participant specializing -
Server and Cloud Administration - undefined
Master’s degree - Information Technology Management, Information Security
DeVry University
Army Recruiter Qualification Course U.S. Army - undefined
Manager Development Course (MDC) - undefined
U.S. Army
Bachelor of Science - Technical Management
Total Army Instructor Training Qualification Course - undefined
DeVry University
Signal Support System Specialist Qualification Course - undefined
U.S
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