Robertine Robin Draper
Brooklyn Park,MN
Overview
12
12
years of professional experience
Work History
Housing Stabilization Eligibility Specialist
DHS Housing and Support Services Division
02.2022 - Current
- Eligibility Review Specialists (ERS) are subject matter experts in Housing Stabilization Services, accurately interpreting and applying policy to different eligibility requests.
- Review eligibility requests promptly.
- Process eligibility requests in a detail-oriented manner.
- Provide excellent customer service to internal and external stakeholders, including people served and providers.
- Seek policy clarification where there is an area of concern.
- Proactively forward technology issues related to the eligibility review system to dhs.edocs.helpdesk@state.mn.us.
State Program Administrator
Minnesota Department of Human Services
St. Paul, MN
04.2014 - 02.2022
- Serve as a program administrator in the Benefit Recovery, Ombudsman & Appeals (BOA) department at the Minnesota Department of Human Services.
- Respond to requests for health care appeals that have been formally appealed.
- Clarify health care policy to applicants and the public.
- Determine whether the agency properly executed the delivery of health care programs as cited in State and Federal statutes, rules, and policies.
- Research and resolve enrollees' issues.
- Work closely with local county representatives and Community Organizations in figuring out clients’ eligibility for the agency’s programs.
- Proficient in processing applications and adhering to proven protocols, ensuring accuracy and compliance in her work.
- Comprehensive Knowledge eligibility systems, such as (MAXIS, METS and MMIS).
- Used effective business writing to represent the Agency at appeal hearings, which has translated well into a positive outcome that benefits the Agency and clients.
- Demonstrates an understanding of cultural competence by interacting with respect and sensitivity toward individuals from various backgrounds.
- Consistently meets the expectations for request processing, delivering results that align with program standards.
- Efficiency and attention to detail have contributed to the prompt completion of her assigned tasks.
Education
Master of Science - Master of Public Administration
Hamline University
Saint Paul, MNBachelor of Arts - Social Science
Metropolitan State University
Saint Paul, MNTimeline
Housing Stabilization Eligibility Specialist
DHS Housing and Support Services Division
02.2022 - Current
State Program Administrator
Minnesota Department of Human Services
04.2014 - 02.2022
Bachelor of Arts - Social Science
Metropolitan State University
Master of Science - Master of Public Administration
Hamline University