Waunika Walker
Tacoma,WA
Summary
Dynamic Housing Stabilization Specialist with a proven track record at DESC, excelling in customer relations and expert problem solving. Adept at developing personalized housing plans and advocating for client needs, I effectively connect individuals to community resources, ensuring stable housing outcomes. Proficient in documentation management, I enhance service delivery through analytical thinking.
Overview
2026
2026
years of professional experience
Work History
Housing Stabilization Specialist
DESC
Seattle, WA
03.2023 - Current
- helps clients find, secure, and maintain stable and affordable housing by providing case management,
- advocating for their needs, developing personalized housing plans, and connecting them to community resources.
- Key duties include assessing housing barriers, assisting with housing applications,
- building relationships with landlords, and providing ongoing support to ensure clients can successfully live independently in the community.
- Help clients find suitable housing, complete applications for supportive or subsidized housing, and navigate the rental market
- Coordinated project timelines and resources, ensuring alignment with organizational goals and objectives.
- Mentored junior staff, fostering growth through support and sharing of best practices in project management.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Housing Specialist
Mary’s Place
Seattle, WA
02.2020 - 03.2023
- Assisted clients in navigating housing applications and eligibility criteria.
- Supported outreach efforts to connect with community resources and services.
- Conducted intake assessments to determine client needs and housing options.
- Maintained accurate records of client interactions and housing status updates.
- Collaborated with local agencies to facilitate housing placements and referrals.
- Educated clients on tenant rights, responsibilities, and available support programs.
- Monitored case progress to ensure timely follow-up and service delivery.
- Engaged in professional development activities to enhance knowledge of housing policies.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Environmental Services Housekeeper
CHI Franciscan
Tacoma, WA
08.2014 - 04.2017
- Maintained cleanliness and sanitation standards in patient areas, contributing to a safe environment.
- Operated cleaning equipment efficiently, ensuring thorough disinfection of high-touch surfaces.
- Trained new staff on safety protocols and proper cleaning techniques to enhance team performance.
- Coordinated daily cleaning schedules to optimize workflow and meet facility needs effectively.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment for uninterrupted operations.
- Implemented waste management procedures, promoting recycling initiatives within the facility.
- Collaborated with nursing staff to address specific cleaning requirements in sensitive areas promptly.
- Conducted regular inspections of work areas, identifying opportunities for process improvements and increased efficiency.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
YWCA
Woman’s Advocate
Seattle, WA
2017 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Care Coordinator
Metropolitan Development Council
Tacoma, WA
2018 - 2023
- Coordinated care plans among multidisciplinary teams to enhance patient outcomes.
- Managed patient intake processes, ensuring accurate documentation and timely service delivery.
- Developed and implemented efficient workflows for patient follow-ups and appointments.
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Monitored patient progress and adjusted care plans based on evolving needs and feedback.
- Trained new staff on organizational protocols and effective patient engagement strategies.
- Used company software and databases to maintain records of services performed and patient conditions.
- Streamlined referral processes to improve access to specialty services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Education
GED -
Renton Technical College
Renton, WASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in software
Timeline
Housing Stabilization Specialist
DESC
03.2023 - Current
Housing Specialist
Mary’s Place
02.2020 - 03.2023
Environmental Services Housekeeper
CHI Franciscan
08.2014 - 04.2017
YWCA
Woman’s Advocate
2017 - 2019
Care Coordinator
Metropolitan Development Council
2018 - 2023
GED -
Renton Technical College