Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Robert K Davis

Empire,AL

Summary

Multifaceted professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. A passionate learner and committed to continuous improvement. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

North American Logistics Coordinator

U-Haul International, Inc
06.2023 - 01.2024
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Managed on average 50 incoming calls, emails, texts per day.
  • Tracked orders and notified customers of status or potential delays.

Asset Protection Specialist

Walmart Corporation
08.2018 - 01.2020
  • Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
  • Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
  • Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.

Science Teacher

Sumiton Christian Private School
07.2016 - 08.2018
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Delivered interactive lessons to help students comprehend complex concepts to better prepare students for upcoming AP courses.
  • Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.
  • Implemented inquiry-based learning techniques in the classroom, promoting curiosity and active engagement among students.

Customer Service Representative

Enterprise Holdings, Inc.
10.2014 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, approximately 10-15 calls per day, finding satisfactory resolutions for both customers and the company alike.

Operations Officer

United States Air Force Reserve
07.2007 - 09.2014
  • Liaison duties with other governmental agencies.
  • Intelligence analyses of current geopolitical positions.
  • Coordinated and led meetings to inform management of operational challenges and suggested improvements.

Commanding Officer

US Air Force
11.2004 - 07.2007
  • Established strong relationships with external partners to facilitate cooperation and support during joint operations.
  • Adapted quickly to evolving situations, demonstrating flexibility in managing unforeseen challenges during critical missions.
  • Developed personnel through targeted training programs, resulting in improved skill sets and increased productivity.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.

Special Tactics Operartor, Sergeant

US Air Force
03.1997 - 11.2004
  • Multiple combat tours in the support of the Global War on Terrorism. Afghanistan, Iraq, and the Horn of Africa.
  • Collaborated with all branches of the US Armed Forces and with Coalition Forces to gather and relay realtime battlefield intelligence to advance US interests.
  • Advanced infiltrated enemy territories to ensure the safety of US personnel movements within combat zones and provide direct actions in support of US mission objectives.
  • Trained new operators, sharing knowledge of best practices, lessons learned and promoting a culture of safety and teamwork amongst peers.

Education

Bachelor of Science - Social Sciences

Troy University
Troy, AL
08-2004

Associate of Science - Military Studies

Community College of The Air Force
Montgomery, AL
06-2002

Skills

  • Effective Problem-Solving
  • Highly Adaptable
  • Time management
  • Attention to Detail
  • Logistics optimization
  • Customer engagement
  • Course content creation
  • Organizational efficiency

Volunteering

Since 2014, I have been involved with a Youth Soccer Ministry. I have fulfilled various roles from assistant director, to coach, to referee. My children grew up playing in this wonderful program that has helped mentor and develop Div. I through Div. III athletes who have earned scholarships based directly on their work in this league. My son, who was one of the recipients of such an honor, is now coaching and refereeing to give back. And I am proudly his "assistant" these days. Over the years, this ministry has touched several thousands of youth in rural Alabama that would otherwise not had the opportunity for such mentorship.

Timeline

North American Logistics Coordinator

U-Haul International, Inc
06.2023 - 01.2024

Asset Protection Specialist

Walmart Corporation
08.2018 - 01.2020

Science Teacher

Sumiton Christian Private School
07.2016 - 08.2018

Customer Service Representative

Enterprise Holdings, Inc.
10.2014 - 06.2016

Operations Officer

United States Air Force Reserve
07.2007 - 09.2014

Commanding Officer

US Air Force
11.2004 - 07.2007

Special Tactics Operartor, Sergeant

US Air Force
03.1997 - 11.2004

Bachelor of Science - Social Sciences

Troy University

Associate of Science - Military Studies

Community College of The Air Force

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