ROBERT K. HEIT

• All of the duties described below of Medical Staff Associate, as well as, Management responsibilities of the operation of the entire Rockford Center.
• This includes specifically overseeing the entire Medical Reception Dept., as well as the Medical Staff Dept.
• Supervised daily plasma collection operations to ensure compliance with safety standards of the entire plasma donation center
• Trained and mentored staff on operational procedures and best practices.
• Conducted thorough evaluations of staff performance on an ongoing basis, offering constructive feedback designed to promote continued professional growth and development.
• Enhanced team performance with regular training sessions, fostering a culture of continuous improvement in the workplace.
• Implemented process improvements to enhance workflow efficiency and quality of service.
• Managed inventory control systems to maintain optimal supply levels for operations.
• Conducted regular audits to ensure adherence to regulatory requirements and internal protocols.
• Collaborated with cross-functional teams to streamline operational processes and enhance the donor experience.
• Analyzed performance metrics to identify areas for improvement within the plasma collection process.
• Fostered a positive work environment by addressing employee concerns promptly and fairly, leading to increased job satisfaction rates among staff members.
• Maintained the utmost confidentiality when handling sensitive patient information, adhering strictly to all relevant privacy laws and guidelines.

• Was responsible for the evaluation of donor suitability for automated pheresis procedures.
• Provided limited emergency medical care to donors and staff, including the administration of treatments in accordance with licensure and center standing operating procedures.
• Have handled medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); have elevated situations to Center Physician or local medical service providers as required.
• Have assessed signs and symptoms a donor may exhibit that may result in the inability to continue donating.
• Promoted positive customer relations with all donors.
• Promoted a positive workplace environment by my energy and attitude.
• Conducted confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma.
• Provided medical history reviews and health assessments on donors.
• In conjunction with the Center Medical Director and/or Center Physician I responded to medical related questions from staff including donor suitability and provided information to staff on medical related issues.
• Assessed results of donor screening and laboratory tests to determine initial and continuing donor suitability.
• Notified and counseled donors regarding reactive test results.
• Referred donors to community facilities for follow-up and counseling.
• Explained informed consent to applicant donors. This has included the explanation of procedures, hazards and potential adverse events of donating plasma.
• Explained immunization schedules, dose and antibody response, while providing clear opportunity for donors to refuse participation. Was responsible for the supervision, and administration of approved immunizations.
• Have routinely checked emergency kits to assure supplies are present and in-date.
• Have followed SOPs regarding acceptable ranges of four-month required test (PE/STS) reports.
• Have managed employee hepatitis B immunization program, including administration of immunizations.
• Have maintained confidentiality of all personnel, donor and center information.
• Have ensured the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs, specifically ePro and NextGen.
• Have maintained a clean and efficient work environment, and ensured sufficient operating supplies and forms are available as needed.
• Have followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Have been cross-trained in the areas of Reception and DST (Donor Support Technician), Laboratory processing.
• Have routinely sought out other job-related duties to help the center run smoothly.
• Have instructed donors, staff and community regarding the benefit of plasma donation programs by frequently making re-activation phone calls for those donors that have been inactive for 6 months or longer.

• Was gainfully employed as a Doctor of Chiropractic.
• Consulted, examined and adjusted 1000's of patients.
• Specialty focus was on: adjusting specific spinal mis-alignments; sports injuries; massage therapy; and the application of clinical nutritional advice.
• Consistently saw 150+ patient visits per week.
• The primary profile of my practice was family practice, and sports medicine, with a huge emphasis on rehabilitation.
• The practice also included some personal injury/worker's compensation profiles.
• Directed strategic initiatives to enhance patient engagement and wellness program participation.
• Developed and implemented operational policies to improve service delivery and overall patient satisfaction.
• Oversaw budgeting processes, ensuring alignment with organizational goals and fiscal responsibility.
• Collaborated with healthcare professionals to optimize treatment plans and promote holistic health solutions.
• Established partnerships with community organizations to expand outreach and enhance service offerings.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

• Corporate Multi-Disciplinary Practice
• Consistently saw 150+ patient visits per week.
• Directed strategic initiatives to enhance patient engagement and wellness program participation.
• Developed and implemented operational policies to improve service delivery and overall patient satisfaction.
• Consulted, examined and adjusted 1000's of patients.
• The primary profile of this practice was family practice, with a huge emphasis on pain management and rehabilitation. The practice also included some personal injury/worker's compensation profiles.
• Promoted a healthy lifestyle through nutritional counseling and guidance on proper biomechanics.
• Performed soft tissue therapy techniques resulting in reduced muscle tension contributing to overall better posture for patients.
• Collaborated with other healthcare professionals (MD and DO) for comprehensive patient care and treatment success.

• Was gainfully employed as a Doctor of Chiropractic.
• Consulted, examined and adjusted 1000's of patients.
• Specialty focus was on: adjusting specific spinal misalignments; sports injuries; massage therapy; and the application of clinical nutritional advice.
• The primary profile of my practice was family practice, and sports medicine, with a huge emphasis on rehabilitation.
• I served as the past official chiropractor for the CBA professional basketball team Rockford Lightning, the professional basketball team Rockford Fury, and the Independent Frontier League professional baseball team Rockford RiverHawks.
• My clinic provided athletic training services and rehabilitation services to 3 local high schools (Christian Life High School, Rockford Christian High School, and Rockford Lutheran High School).

Performed all phases of running a chiropractic practice; including adjusting patients, lecturing, and patient management.

Performed all phases of running a chiropractic practice; including adjusting patients, lecturing, and patient management.

Performed all phases of running a chiropractic practice; including adjusting patients, lecturing, and patient management.

Performed all phases of running a chiropractic practice; including adjusting patients, lecturing, and patient management.

Performed all phases of running a chiropractic practice; including adjusting patients, lecturing, and patient management.

• Performed all duties of a licensed Chiropractor.
• Duties were specifically directed toward the art of Atlas Orthogonal Chiropractic.
• Performed all phases of running a chiropractic practice; including adjusting patients, lecturing, and patient management.

• Full responsibilities of athletic trainer performed on all male and female sports. (football, basketball, swimming, cross country, soccer)

• Clinical setting involving full responsibilities of Assistant Athletic Trainer.
• Worked closely with eight orthopedic surgeons and one podiatrist in the evaluation and rehabilitation of athletic injuries.
• Athletes ranged from pediatric to professional status (Philadelphia 76ers).
• Consistently treated and educated post-operative patients.
• Conditioned professional boxers.

• Work included both clinical and high school settings.
• Clinical setting consisted of assisting a Registered Physical Therapist in rehabilitation of patients.
• High School setting involved full responsibilities of head Athletic Trainer which involved set-up and organization of new training room, budgeting, and educating student trainers athletes, parents and coaches.
• Sports included: mens and womens basketball, football, wrestling, soccer, cross country, and volleyball.

• Acted as athletic trainer for male and female athletes of seven different intercollegiate sports.
• Specific duties included: prevention, care, evaluation, treatment and rehabilitation of injuries by use of ice, moist heat, EMS, ultrasound, TENS, laser and whirlpools.
• Developed conditioning programs.

• Worked closely with an Orthopedic Surgeon during casting clinics.
• Supervised wound care and maintenance.
• Observed interpretation of x-rays; aided in application and removal of casts.