Robert Martin Rios-Wentzky Jr
Long Beach,Ca
Summary
Results-driven professional with a proven track record of exceeding sales targets and cultivating strong client relationships. Seeking a challenging sales position where I can leverage my communication skills, strategic thinking, and passion for achieving revenue growth to drive success
Overview
16
16
years of professional experience
Work History
Cosmetologist
Self Employed
Long Beach, CA
08.2015 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Promoted product lines and increased sales by selling additional product to clients on their departure.
- Promoted self through social media networks in order to gain additional cliental.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Bar Manager/Bartender
The Falcon Bar
08.2013 - 03.2020
- Increased sales by upselling and social media marketing/advertising
- Coached team members on upselling techniques to increase profitability and exceed quarterly sales goals.
- Created suggestive selling format in training new employees in order to increase sales.
- Serving cocktails and delivering exceptional customer service to my fellow patrons and new clientele.
Restaurant Manager
Paradise Bar and Restaurant
03.2015 - 08.2017
- Implemented new technologies to increase sales by creating a more efficient work environment
- Coached team members on the importance of suggestive selling in order to increase overall check averages
- Engaged with guests in order to enhance costumer experience
- Created a costumer loyalty program to help retain guests and promote sales growth
- Held weekly meetings with management and leads in order to increase employee check averages, in return increased average server sales by 20%
- Delivered seamless service while continuing to develop and coach my crew from the front to back of house
- Make sure to deliver a quality product and service to each guest.
Customer Service Advisor
Farfetch.com
06.2012 - 08.2013
- While working as a customer service agent I was able to work with my other fellow departments customer retention, fraud analyst, and assisted with data entry for the website
- Working as a cohesive team to achieve success to customers all over the world.
Shift Lead / Learning Coach / Barista
Starbucks
04.2007 - 06.2012
- Directed work on the floor during shifts generating strong sales while maintaining a strong connection with our clientele
- Provided continued education to team members on our products in order to build confidence in our teams to promote higher sales
- Exceeded sales goals with team members promoting them to sell additional retail items with each order
- Promoted brand awareness with all new hires in order to build on our concept to costumers and create high employee moral
- Ensuring an uplifting experience for our customers with a team effort.
Education
Bachelor of Arts - Communications, Advertising, Radio, Television, Film
California State University - Fullerton
Fullerton, CA05.2011
Cosmetology
Toni & Guy Hairdressing Academy
Costa Mesa, CA08.2015
Skills
- Sales expertise
- Relationship building and management
- Marketing and advertising
- Performance improvement
- Recruitment
- Passion for customer satisfaction
- Conflict resolution techniques
- Business operations expertise
- Staff Management
- Trained in performance and wage reviews
Timeline
Cosmetologist
Self Employed
08.2015 - Current
Restaurant Manager
Paradise Bar and Restaurant
03.2015 - 08.2017
Bar Manager/Bartender
The Falcon Bar
08.2013 - 03.2020
Customer Service Advisor
Farfetch.com
06.2012 - 08.2013
Shift Lead / Learning Coach / Barista
Starbucks
04.2007 - 06.2012
Bachelor of Arts - Communications, Advertising, Radio, Television, Film
California State University - Fullerton
Cosmetology
Toni & Guy Hairdressing Academy