Robert Martin Rios-Wentzky Jr
Long Beach,Ca
Summary
Results-driven professional with a proven track record of exceeding sales targets and cultivating strong client relationships. Seeking a challenging sales position where I can leverage my communication skills, strategic thinking, and passion for achieving revenue growth to drive success
Overview
16
16
years of professional experience
Work History
Cosmetologist
Self Employed
08.2015 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Promoted product lines and increased sales by selling additional product to clients on their departure.
- Promoted self through social media networks in order to gain additional cliental.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Bar Manager/Bartender
The Falcon Bar
08.2013 - 03.2020
- Increased sales by upselling and social media marketing/advertising
- Coached team members on upselling techniques to increase profitability and exceed quarterly sales goals.
- Created suggestive selling format in training new employees in order to increase sales.
- Serving cocktails and delivering exceptional customer service to my fellow patrons and new clientele.
Restaurant Manager
Paradise Bar and Restaurant
03.2015 - 08.2017
- Implemented new technologies to increase sales by creating a more efficient work environment
- Coached team members on the importance of suggestive selling in order to increase overall check averages
- Engaged with guests in order to enhance costumer experience
- Created a costumer loyalty program to help retain guests and promote sales growth
- Held weekly meetings with management and leads in order to increase employee check averages, in return increased average server sales by 20%
- Delivered seamless service while continuing to develop and coach my crew from the front to back of house
- Make sure to deliver a quality product and service to each guest.
Customer Service Advisor
Farfetch.com
06.2012 - 08.2013
- While working as a customer service agent I was able to work with my other fellow departments customer retention, fraud analyst, and assisted with data entry for the website
- Working as a cohesive team to achieve success to customers all over the world.
Shift Lead / Learning Coach / Barista
Starbucks
04.2007 - 06.2012
- Directed work on the floor during shifts generating strong sales while maintaining a strong connection with our clientele
- Provided continued education to team members on our products in order to build confidence in our teams to promote higher sales
- Exceeded sales goals with team members promoting them to sell additional retail items with each order
- Promoted brand awareness with all new hires in order to build on our concept to costumers and create high employee moral
- Ensuring an uplifting experience for our customers with a team effort.
Education
Bachelor of Arts - Communications, Advertising, Radio, Television, Film
California State University - Fullerton
Fullerton, CA05.2011
Cosmetology
Toni & Guy Hairdressing Academy
Costa Mesa, CA08.2015
Skills
- Sales expertise
- Relationship building and management
- Marketing and advertising
- Performance improvement
- Recruitment
- Passion for customer satisfaction
- Conflict resolution techniques
- Business operations expertise
- Staff Management
- Trained in performance and wage reviews
Timeline
Cosmetologist
Self Employed
08.2015 - Current
Restaurant Manager
Paradise Bar and Restaurant
03.2015 - 08.2017
Bar Manager/Bartender
The Falcon Bar
08.2013 - 03.2020
Customer Service Advisor
Farfetch.com
06.2012 - 08.2013
Shift Lead / Learning Coach / Barista
Starbucks
04.2007 - 06.2012
Bachelor of Arts - Communications, Advertising, Radio, Television, Film
California State University - Fullerton
Cosmetology
Toni & Guy Hairdressing Academy
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