Roberto Aponte Flecha
Sierra Vista
Summary
Proven expertise in enhancing client satisfaction and product quality, demonstrated during roles at Pepsi Co/Frito Lay and Western Technologies Inc. Excelled in customer service and system testing, achieving significant improvements in client relations and equipment performance. Skilled in team leadership and safety management, consistently meeting project deadlines and regulatory compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Representative
Pepsi Co/ Frito Lay
08.2013 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Engineer Technician
Western Technologies Inc.
09.2006 - 08.2013
- Collaborated on cross-functional teams for efficient project management, meeting project deadlines consistently.
- Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
- Enhanced product quality with thorough testing procedures and detailed documentation.
- Reduced equipment downtime by conducting regular maintenance and troubleshooting tasks.
Education
Bachelor of Arts - Business Administration
Columbia University
Caguas, PRSkills
- Customer service
- System testing
- Customer relations
- Machine operation
- Product knowledge
- Team leadership
- Safety management
- Visual inspection
- Sales expertise
- Client service
Certification
- OSHA Safety Training Certificates– Occupational Safety and Health Administration.
- Concrete Field Testing Technician, American Concrete Institute 2006
- Soil and Aggregate, Arizona Technician Testing Institute 2006
- Nuclear Gauge Field Operator, Arizona Technician Testing Institute, 2007
Impact Player 2021
Excellent Performance in Customer Service and Sales
Languages
Spanish
Interests
Sports mostly Basketball and Softball
Basketball- Referee
Softball- Player and Referee
Timeline
Sales Representative
Pepsi Co/ Frito Lay
08.2013 - Current
Engineer Technician
Western Technologies Inc.
09.2006 - 08.2013
Bachelor of Arts - Business Administration
Columbia University
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