Summary
Overview
Work History
Education
Skills
Timeline
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Roberto Aversa Jr

Kent, NY 14477-9766,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Speedway
06.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Shift Leader

Crosbys
11.2016 - 05.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.

Cashier

Crosbys
02.2016 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High School Diploma -

Brockport High School
Brockport, NY
06.2020

Skills

  • Financial Management
  • Shift Coverage
  • Time Management
  • Staff Support
  • Staff Training
  • Training
  • Staff Development
  • Transaction Monitoring
  • Customer Relations

Timeline

Assistant Manager

Speedway
06.2021 - 06.2023

Shift Leader

Crosbys
11.2016 - 05.2020

Cashier

Crosbys
02.2016 - 11.2016

High School Diploma -

Brockport High School

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Roberto Aversa Jr