Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Roberto Barnard

Brighton,CO

Summary

Proven EPG Technician with a track record of enhancing system efficiency and customer satisfaction through expert troubleshooting, repair, and preventive maintenance. Excelled at Caterpillar by fostering a culture of continuous improvement and providing hands-on training. Skilled in electrical troubleshooting.

Overview

26
26
years of professional experience
1
1
Certification

Work History

EPG Journeyman Field Service Technician

Generator Source
04.2022 - 04.2024
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

EPG Journeyman Field Service Technician

Caterpillar
08.2000 - 04.2022
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

EPG Technician

US Army
11.1997 - 08.2000
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.

Education

Bachelor of Science - Technical Electrical Engineering

Instituto De Education Universal
Puerto Rico
05.1996

Skills

  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs
  • Preventive Maintenance
  • Technical Troubleshooting
  • Training and mentoring
  • Valid Driver's License
  • Repair and Installation
  • Power Tools Operation
  • Electrical Troubleshooting
  • Schematic Interpretation

Certification

Power Generation Equipment Repairer Course, 52D, US ARMY


Languages

Spanish

Timeline

EPG Journeyman Field Service Technician

Generator Source
04.2022 - 04.2024

EPG Journeyman Field Service Technician

Caterpillar
08.2000 - 04.2022

EPG Technician

US Army
11.1997 - 08.2000

Bachelor of Science - Technical Electrical Engineering

Instituto De Education Universal

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Roberto Barnard