Roberto Batista
Jacksonville,OR
Summary
Dynamic professional with extensive experience in customer service and team leadership at WAWA 5379. Proven ability in complaint resolution and cash handling, enhancing customer satisfaction. Skilled in training staff and maintaining high standards of cleanliness, ensuring operational excellence. Committed to fostering collaborative environments that drive success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
WAWA 5379
Jacksonville, Florida
04.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of the store environment.
- Operated cash register and processed transactions accurately.
- Stocked shelves and ensured product availability for customer needs.
- Collaborated with team members to enhance service delivery.
- Handled customer complaints with professionalism and empathy.
- Greeted customers and identified their needs.
Supervisor
F&R Professional Cleaning
Jacksonville, Florida
12.2024 - Current
- Supervised daily operations of facility maintenance and cleaning teams.
- Trained staff on safety protocols and equipment usage for efficient service.
- Conducted inspections to maintain high standards of cleanliness and safety.
Supervisor
FSC Facility Services
Jacksonville, Florida
11.2023 - 11.2024
- Conducted inspections to maintain high standards of cleanliness and safety.
- Trained staff on safety protocols and equipment usage for efficient service.
- Supervised daily operations of facility maintenance and cleaning teams.
Attorney at low
Cuban Legal System
Havana, Cuba
09.2012 - 01.2018
- Conducted thorough legal research to support case arguments.
- Advised clients on legal rights and obligations in complex matters.
- Drafted legal documents and contracts for various client cases.
Education
Master of Science - Law
Universidad De La Havana
Havana 07-2012
Skills
- Customer relationship management
- Cash handling
- Complaint resolution
- Store organization
- Transaction processing
- Team collaboration
- Leadership
Languages
English
Professional
Timeline
Customer Service Associate
WAWA 5379
04.2025 - Current
Supervisor
F&R Professional Cleaning
12.2024 - Current
Supervisor
FSC Facility Services
11.2023 - 11.2024
Attorney at low
Cuban Legal System
09.2012 - 01.2018
Master of Science - Law
Universidad De La Havana