Roberto Benavides
Dallas,TX
Summary
Proven sales professional with a track record of enhancing customer satisfaction and increasing sales revenue. Expert in sales negotiation and customer engagement, I excel in problem-solving and conflict resolution, ensuring customer loyalty and repeat business. Achieved sales goals through effective communication and cross-selling strategies, contributing to significant business growth.
Overview
9
9
years of professional experience
Work History
Customer-sales-representative
Cintas
12.2021 - 08.2024
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Achieved or exceeded company-defined sales quotas.
Home Appliance Sales Associate
Lowes Home Improvement Stores
10.2015 - 11.2021
- Conducted regular competitor analysis to stay informed about industry trends and adjust sales strategies accordingly.
- Handled customer inquiries promptly and professionally, resolving concerns or directing them to appropriate personnel as needed.
- Implemented upselling techniques when appropriate, maximizing revenue opportunities while meeting customer requirements.
Skills
- Sales negotiation
- Customer engagement
- Product knowledge
- Complaint resolution
- POS systems
- Customer needs assessment
- Product demonstration
- Multitasking
- Customer satisfaction
- Effective communication
- Problem-solving aptitude
- Conflict resolution
Languages
Spanish - bilingual - native speaker
Food service
Previous work history in food service, all levels from entry to management, fast food to full service restaurants.
United States Army
Fort Sam Houston - 91 Alpha Medic
Specialist E4
January 1987 - September 1990
Timeline
Customer-sales-representative
Cintas
12.2021 - 08.2024
Home Appliance Sales Associate
Lowes Home Improvement Stores
10.2015 - 11.2021