Roberto Benavidez
Dallas,United States
Summary
Highly experienced and customer-focused hospitality professional with a proven track record of leading guest service teams in luxury hotel settings. Possess exceptional communication and organizational skills to ensure a smooth and efficient operation. Skilled in providing top-notch customer service and resolving any issues or concerns with professionalism. Adept at training, mentoring, and managing team members to uphold high standards of service. Committed to delivering a superior experience to guests and exceeding their expectations.
Overview
16
16
years of professional experience
Work History
Valet Team Supervisor
PMC Parking Management Company
Dallas
07.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Valet Lead at Thompson Hotel
TownePark Valet
Dallas, United States
03.2024 - 07.2024
- Supervised a team of valet attendants to ensure efficient and excellent service for hotel guests
- Managed valet parking operations, including scheduling, training, and performance evaluations
- Implemented safety protocols and procedures to ensure the security of guests' vehicles and belongings
- Handled guest inquiries and complaints in a professional and timely manner, striving to exceed expectations
- Collaborated with hotel management to streamline valet services and improve overall guest experience.
Valet GSC at W Hotel Victory Park
Townepark
Dallas, United States
07.2023 - 03.2024
- Provided exceptional customer service by greeting guests, assisting with their luggage, and promptly parking their vehicles
- Ensured the safe and secure handling of guests' vehicles in accordance with hotel policies and procedures
- Communicated effectively with the front desk and valet team to coordinate parking and guest transportation
- Maintained cleanliness and organization of the valet staging area to enhance the overall guest experience
- Handled cash transactions accurately and efficiently while delivering a positive and welcoming attitude to all guests.
Valet Lead At Thompson Hotel
TownePark Valet
02.2022 - 07.2023
- Oversaw and managed a team of valet attendants, ensuring prompt and efficient service to hotel guests
- Implemented training programs for valet staff to maintain high standards of customer service and professionalism
- Coordinated daily valet operations, including vehicle parking, retrieval, and guest interactions
- Maintained accurate records of valet transactions and ensured proper handling of guest belongings
- Collaborated with hotel management to improve valet services and address guest feedback to enhance overall guest experience.
Assistant Manager
Hello Deluxe Car Wash
04.2021 - 02.2022
- Assisted in training and supervising a team of 10+ employees, ensuring adherence to company policies and standards
- Handled customer inquiries and resolved issues to ensure high levels of customer satisfaction
- Supported store manager in analyzing sales data to identify trends and develop strategies to increase revenue.
Valet Captain/ Bellman
Omni Hotels and Resorts Dallas
11.2015 - 02.2020
- Supervised a team of valet attendants and bellmen, ensuring timely and efficient service delivery for guests at a busy hotel
- Coordinated the parking and retrieval of vehicles for guests, maintaining organization and flow in the valet parking area
- Provided exceptional customer service by assisting guests with luggage, transportation arrangements, and local recommendations
- Trained new valet attendants and bellmen on procedures, safety protocols, and customer service standards
- Managed valet ticket system, vehicle log, and key storage to track and retrieve guests' vehicles accurately and securely.
Cashier/stocker
Fuel City
08.2008 - 09.2015
- Managed cash transactions accurately and maintained balanced cash drawer at end of each shift
- Collaborated with team members to maintain clean and organized work environment, including sweeping, mopping, and restocking supplies
- Demonstrated strong attention to detail and ability to multitask in fast-paced retail environment.
Education
High school Diploma - Hospitality/IT
Townview School of Business and Management
06.2009
Skills
- Customer Service
- Driving
- Team Building
- Communication
- Customer/Guest Relations
- Employee Training
Timeline
Valet Team Supervisor
PMC Parking Management Company
07.2024 - Current
Valet Lead at Thompson Hotel
TownePark Valet
03.2024 - 07.2024
Valet GSC at W Hotel Victory Park
Townepark
07.2023 - 03.2024
Valet Lead At Thompson Hotel
TownePark Valet
02.2022 - 07.2023
Assistant Manager
Hello Deluxe Car Wash
04.2021 - 02.2022
Valet Captain/ Bellman
Omni Hotels and Resorts Dallas
11.2015 - 02.2020
Cashier/stocker
Fuel City
08.2008 - 09.2015
High school Diploma - Hospitality/IT
Townview School of Business and Management