Roberto Butler
Calera,AL
Summary
Organized Automotive Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
11
11
years of professional experience
Work History
Service Technician
Tuffy Tire & Auto Service Center Of Pelham
02.2021 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Automotive Service Technician
Pep Boys Auto Service & Tire
07.2018 - 02.2021
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
- Implemented preventative maintenance programs to extend the life of vehicles and minimize costly repairs for customers.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
Automotive Technician
Quick Lane Tire & Auto Center
03.2018 - 07.2018
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Automotive Service Technician
Pep Boys Auto Service & Tire
03.2014 - 03.2018
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
Lube Service Technician
Walmart Tire Lube Express
02.2013 - 03.2014
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
- Kept shop areas neat, clean, and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Provided support to coworkers during high volume shifts, demonstrating teamwork and collaboration for consistent service quality.
- Cleaned automotive service bays and removed debris to promote organized work environment.
Education
Apopka High School
Apopka, FL05.2008
Skills
- Regulatory Compliance
- Work Documentation
- Equipment Troubleshooting
- Technical Support
Timeline
Service Technician
Tuffy Tire & Auto Service Center Of Pelham
02.2021 - Current
Automotive Service Technician
Pep Boys Auto Service & Tire
07.2018 - 02.2021
Automotive Technician
Quick Lane Tire & Auto Center
03.2018 - 07.2018
Automotive Service Technician
Pep Boys Auto Service & Tire
03.2014 - 03.2018
Lube Service Technician
Walmart Tire Lube Express
02.2013 - 03.2014
Apopka High School
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