Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Roberto Cabanas

Summary

Enthusiastic, motivated regional manager with over 25 years' experience in retail operations. Responsible for driving results in the Florida market with a strong focus on strategic planning, sales budgeting, P&L management, recruiting & hiring, and maintaining world-class customer service. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Sales Representative

Mercedes Benz Of Coral Gables
Coral Gables, FL
08.2022 - 08.2024
  • Developed relationships with customers through follow-up calls and emails after sales were completed.
  • Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
  • Attended training sessions regularly to stay up-to-date on product knowledge and industry trends.
  • Negotiated prices of vehicles based on customer needs and budget constraints.
  • Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
  • Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
  • Worked closely with the finance department to ensure customer financing was secured in a timely manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
  • Greeted customers and answered inquiries about vehicles.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.

Regional Manager

Tailored Brands - Men's Wearhouse and JoS. A. Bank
10.1994 - 01.2022
  • Coached and directed 4 District Managers and 33 retail stores in the Florida market
  • Promoted and trained District Managers from within and mentored them to new positions as Regional Managers
  • Served as a role model for all team members and provided enthusiastic motivational leadership
  • Oversaw the productive and team development for 300+ employees
  • Collaborated with Vice President to evaluate and adjust staffing levels to comply with guidelines
  • Reviewed inventory levels and communicated needs or opportunities to Merchandise Department Manager
  • Worked with real estate department on proposed locations for new retail growth
  • Drove sales volume to $100M+ depending on economic trending analysis
  • Ensured all stores adhered to bench mark selling techniques
  • Reviewed weekly store audit reports and followed up on volume, average ticket, and shrink issues
  • Provided training at all levels, conducted quarterly sales training in market
  • Controlled shrink at a level of less than .5% annually.

District Manager

02.2002 - 01.2005
  • Responsible for overall sales coaching of 7 store managers and 100+ staff
  • Maintained shrink in district of less than .5%.

Store Manager

10.1994 - 01.2002
  • Managed #1 store in Florida by hiring and training high quality team associates
  • Assisted the District Manager in the training of 20 store staff.

Skills

  • Sales coaching
  • Staff management
  • Shrink management
  • Hiring
  • Training
  • Sales Forecasting
  • Territory sales
  • Customer Service
  • Business Development
  • Sales closing
  • Closing Techniques
  • Relationship selling
  • Customer Relationship Building
  • Product management and pricing
  • Product and service knowledge
  • Personnel Training
  • Product Merchandising
  • Sales Presentations

Certification

  • Real State License

Languages

English
Professional
Spanish
Professional

Timeline

Sales Representative

Mercedes Benz Of Coral Gables
08.2022 - 08.2024

District Manager

02.2002 - 01.2005

Regional Manager

Tailored Brands - Men's Wearhouse and JoS. A. Bank
10.1994 - 01.2022

Store Manager

10.1994 - 01.2002

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Roberto Cabanas