Roberto Carlos
Santa Cruz,CA
Summary
Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 20 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
28
28
years of professional experience
Work History
Network Administrator
WestEd
09.2001 - 08.2022
- Designed, installed, configured and supported wired and wireless infrastructure for 13 location, 1000+ employee company
- Maintained network hardware and software and monitored network to support network availability to end users.
- Planned annual budgets to fund IT projects and control spending.
Network Assistance Center Engineer
Juniper Networks
01.2001 - 06.2001
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Technical Assistance Center Specialist
DSL.net
11.1999 - 12.2000
- Liaised with customers, communicating and resolving problems and concerns.
- Diagnosed and troubleshot malfunctioning hardware, software, and network issues to support nonstop operations.
- Fielded user queries and service requests to promptly address issues.
Technical Assistant
WestEd
09.1994 - 10.1998
- Prioritized and problem-solved several tasks concurrently with minimum supervision.
- Wrote custom HTML for existing websites.
- Developed user-friendly web forms with validation and error handling.
Education
Bachelor of Arts - Political Science
University of California - Santa Cruz, CA
Santa Cruz, CASkills
- System Upgrades
- Network Systems Installation
- Performance Improvements
- Analysis and Critical Thinking
- Effective Communication
- Network Monitoring
- Network Troubleshooting
Timeline
Network Administrator
WestEd
09.2001 - 08.2022
Network Assistance Center Engineer
Juniper Networks
01.2001 - 06.2001
Technical Assistance Center Specialist
DSL.net
11.1999 - 12.2000
Technical Assistant
WestEd
09.1994 - 10.1998
Bachelor of Arts - Political Science
University of California - Santa Cruz, CA
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