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Roberto Cervantes
Murfreesboro,TN
Summary
Motivated high school student that has played many sports which taught me discipline, teamwork, communication.
Overview
1
1
Certification
1
1
year of professional experience
2027
2027
years of post-secondary education
Work History
Cashier
Dairy Queen Grill & Chill
510 Cason Ln Murfreesboro, TN 37128 United States
01.2026 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and selections.
- Ensured cleanliness and organization of checkout area.
- Worked flexible schedule and extra shifts to meet business needs.
- Increased sales of promotional items by informing customers about current offers.
- Stocked, tagged and displayed merchandise as required.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to enhance customer service experience.
Host/Busser
Toots
Murfreesboro, TN
08.2025 - 12.2025
- Welcomed and seated guests, fostering a warm and inviting atmosphere.
- Oversaw waitlist management to enhance table turnover efficiency.
- Facilitated training sessions for new hosts on operational procedures.
- Facilitated effective communication between kitchen and service staff to ensure seamless operations.
- Managed guest inquiries and efficiently resolved issues to elevate customer satisfaction.
- Ensured cleanliness and organization of host area to enhance operational efficiency.
- Managed phone reservations and to-go orders while addressing customer inquiries and providing accurate wait time information.
- Resolved customer inquiries regarding hours, seating arrangements, and menu details.
- Navigated high-pressure situations with composure while managing large parties and unexpected events during peak shifts.
- Facilitated special requests and reservations to enhance guest experiences.
Education
Riverdale High School
Murfreesboro, TN01.2028
Skills
Achieved seamless project execution by cultivating strong partnerships among team members Enhanced team performance through effective collaboration and conflict resolution strategies Fostered innovation and creativity by encouraging diverse perspectives within the team
Developed and maintained organized systems for tracking time allocation across multiple projects
Managed various landscaping projects, including planting, trimming, and lawn care, to ensure well-kept environments
Coordinated cross-departmental communication efforts to ensure alignment on project objectives
Certification
OSHA- 10 Hour General Industry Safety and Health
Interests
Sports: Football and Track, Participate in team practices and competitions, Learned teamwork, leadership, and time management skills
Timeline
Cashier
Dairy Queen Grill & Chill
01.2026 - Current
Host/Busser
Toots
08.2025 - 12.2025
Riverdale High School