Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Chandler

Harpswell,ME

Summary

Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.

Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.

Overview

37
37
years of professional experience
1988
1988
years of post-secondary education

Work History

Regional Manager

R H Reny Inc
Newcastle, Maine
01.2022 - Current
  • Managed regional operations to ensure alignment with company policies.
  • Coordinated sales initiatives to enhance market presence and customer engagement.
  • Developed training programs to improve staff performance and knowledge retention.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Resolved conflicts between customers and employees within the region.
  • Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
  • Mentored and guided general managers on proper processes and methodologies.
  • Hired talented, trainable team members, and drove new business strategies to grow revenues.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Store Manager

R H Reny Inc
Newcastle, ME
09.2012 - 01.2022
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and team performance.
  • Developed effective merchandising strategies to optimize product displays and sales.
  • Oversaw inventory management processes to maintain stock levels and accuracy.
  • Implemented loss prevention measures to safeguard store assets and reduce shrinkage.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Conducted regular staff meetings to communicate updates and foster team engagement.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.

Store Manager

Michaels Arts and Crafts
Las Vegas, Nevada
06.2007 - 08.2012
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and team performance.
  • Developed effective merchandising strategies to optimize product displays and sales.
  • Implemented loss prevention measures to safeguard store assets and reduce shrinkage.
  • Oversaw inventory management processes to maintain stock levels and accuracy.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Conducted regular staff meetings to communicate updates and foster team engagement.
  • Analyzed sales data to identify trends and inform inventory decisions effectively.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Store Manager

R H Reny Inc
Newcastle, ME
09.1998 - 06.2007
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and team performance.
  • Developed effective merchandising strategies to optimize product displays and sales.
  • Oversaw inventory management processes to maintain stock levels and accuracy.
  • Implemented loss prevention measures to safeguard store assets and reduce shrinkage.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Conducted regular staff meetings to communicate updates and foster team engagement.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.

Produce Manager

Furrs Supermarket
Truth or Consequences, New Mexico
05.1995 - 06.1998
  • Managed daily produce operations to ensure quality and freshness.
  • Oversaw inventory levels to maintain optimal stock and reduce waste.
  • Trained staff on proper handling and storage of perishable items.
  • Collaborated with suppliers to source high-quality produce at competitive prices.
  • Implemented safety protocols to ensure compliance with health regulations.
  • Assisted in creating visually appealing displays to enhance customer experience.
  • Analyzed sales trends to adjust product selection and inventory accordingly.
  • Coordinated with team members to ensure efficient workflow throughout the department.
  • Replenished, rotated and culled displays several times daily.
  • Trained and coached new team members.
  • Received produce deliveries and unloaded produce.
  • Assisted customers with produce questions and special orders.
  • Trimmed, washed, and bundled produce.
  • Resolved customer complaints promptly while maintaining a positive attitude towards customers.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
  • Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
  • Supervised staff members in the produce department, delegating tasks and training new employees.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
  • Provided clear, attractive and consistent signage.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
  • Implemented strategies for reducing waste such as composting or donating unsellable items.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
  • Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Sporting Goods Department Manager

Kmartcorp
Chula Vista, CA
03.1992 - 05.1995
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and team performance.
  • Developed effective merchandising strategies to optimize product displays and sales.
  • Supervised staff to ensure quality customer service and vehicle repairs.
  • Coordinated inventory management for automotive parts and supplies.
  • Trained employees on safety protocols and equipment usage.
  • Analyzed customer feedback data to identify trends and opportunities for improvement.
  • Conducted regular meetings with staff to discuss current projects and upcoming tasks.
  • Assessed employee performance regularly through reviews and feedback sessions.
  • Oversaw daily operations of sporting goods department and ensured smooth workflow.
  • Managed inventory levels and conducted regular stock assessments for accuracy.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Developed merchandising strategies to enhance product visibility and appeal.
  • Implemented visual merchandising standards to create an inviting shopping experience.
  • Assisted customers in selecting products based on needs and preferences.
  • Monitored sales trends and provided feedback for inventory purchasing decisions.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Maintained a clean, safe, and organized work environment to ensure efficient operations.
  • Collaborated with other departments within the store to ensure smooth operations throughout all areas of business.
  • Monitored inventory levels of sporting goods products, ensuring adequate supplies were available for customers.
  • Created weekly employee schedules that met staffing needs while adhering to labor laws and regulations.
  • Provided guidance and training to new employees on product knowledge and customer service techniques.
  • Conducted regular performance reviews of staff members within the department.
  • Ensured compliance with all safety regulations when handling hazardous materials or equipment.
  • Encouraged staff members to provide feedback on ways to improve overall efficiency within the department.
  • Implemented processes that ensured accuracy when recording transactions at point-of-sale terminals.
  • Performed quality control checks on incoming shipments of merchandise before stocking shelves with products.
  • Assisted with budgeting, forecasting, and expense tracking for the department.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Store Manager

Revco Drug Stores
Truth or Consequences, NM
10.1988 - 01.1992
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and team performance.
  • Developed effective merchandising strategies to optimize product displays and sales.
  • Oversaw inventory management processes to maintain stock levels and accuracy.
  • Implemented loss prevention measures to safeguard store assets and reduce shrinkage.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Conducted regular staff meetings to communicate updates and foster team engagement.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

Hot Springs High School
Truth or Consequences, NM

Skills

  • Regional operations management
  • Sales strategy development
  • Staff training programs
  • Performance metrics analysis
  • Inventory control
  • Customer relationship management
  • Recruitment and hiring
  • Conflict resolution
  • Team building
  • Effective communication
  • Leadership development
  • Problem solving
  • Time management
  • Employee mentoring
  • Human resources management
  • Staff management
  • Recordkeeping compliance
  • Goals and performance
  • Operations
  • Staff training and development
  • Operational management
  • Performance management
  • Staff supervision
  • Decision-making
  • Employee scheduling
  • Attention to detail

Languages

Spanish
Native/ Bilingual

Timeline

Regional Manager

R H Reny Inc
01.2022 - Current

Store Manager

R H Reny Inc
09.2012 - 01.2022

Store Manager

Michaels Arts and Crafts
06.2007 - 08.2012

Store Manager

R H Reny Inc
09.1998 - 06.2007

Produce Manager

Furrs Supermarket
05.1995 - 06.1998

Sporting Goods Department Manager

Kmartcorp
03.1992 - 05.1995

Store Manager

Revco Drug Stores
10.1988 - 01.1992

Hot Springs High School

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Roberto Chandler