SARYLEE FRANCIS
Port St. Lucie
Summary
Accomplished Regional Manager and Customer Service Leader with more than 20 years of experience in operations management, customer service, financial administration, accounts receivable, revenue reporting, and multi-location leadership. Proven ability to lead teams, improve operational performance, enhance customer satisfaction, and drive business results. Skilled in employee development, process improvement, customer retention, and strategic planning.
Overview
26
26
years of professional experience
Work History
Regional Manager
Pico Propane
Southeast Florida
10.2021 - 06.2026
- Manage operations for three locations throughout Southeast Florida.
- Lead and develop management teams and employees across multiple locations.
- Oversee customer service, safety compliance, inventory management, and operational performance.
- Recruit, train, coach, and mentor staff.
- Implement operational improvements to enhance efficiency and customer satisfaction.
- Maintain strong customer, vendor, and community relationships.
Customer Service Manager
Natalie’s Orchid Island Juice Company
02.2020 - 10.2021
- Managed daily customer service operations and support functions.
- Supervised and developed customer service personnel.
- Resolved escalated customer concerns and maintained high customer satisfaction levels.
- Collaborated with internal departments to improve service quality and customer experience.
- Assisted in developing customer service procedures and performance standards.
- Supported operational goals through effective communication and team leadership.
Regional Customer Service Manager
Ferrellgas
Jupiter, Florida
02.2008 - 11.2019
- Managed customer service operations across Florida’s East Coast and West Coast regions.
- Directed customer service teams to achieve service and operational goals.
- Developed and implemented customer service policies and procedures.
- Trained, coached, and mentored customer service representatives and supervisors.
- Monitored performance metrics and implemented process improvements.
- Strengthened customer retention through exceptional service leadership.
Data Processing Supervisor – Financial Services Department
Wyndham Worldwide
Parsippany, New Jersey
01.2000 - 01.2007
- Processed biweekly and monthly billing invoices.
- Prepared and reviewed monthly revenue reports.
- Managed assigned accounts receivable portfolios.
- Communicated with internal and external customers to secure revenue collection.
- Verified postings, reconciled accounts, and resolved billing discrepancies.
- Coordinated monthly meetings and supported departmental initiatives.
- Assisted with revenue reporting and financial process improvements.
Education
High School Diploma -
East Orange High School
East Orange, New JerseyDiploma - Personal Computer Applications
Micro Tech Institute
East Orange, New JerseySkills
- Regional Operations Management
- Multi-Location Leadership
- Customer Service Management
- Team Leadership & Development
- Employee Training & Coaching
- Accounts Receivable Management
- Revenue Reporting
- Financial Administration
- Process Improvement
- Customer Retention
- Strategic Planning
- Conflict Resolution
- Relationship Management
- Microsoft Office Suite
PROFESSIONAL TRAINING
- Customer Service Training
- Business Management Training
- Leadership Development
- Team Building & Employee Development
- Customer Relations & Conflict Resolution
Timeline
Regional Manager
Pico Propane
10.2021 - 06.2026
Customer Service Manager
Natalie’s Orchid Island Juice Company
02.2020 - 10.2021
Regional Customer Service Manager
Ferrellgas
02.2008 - 11.2019
Data Processing Supervisor – Financial Services Department
Wyndham Worldwide
01.2000 - 01.2007
High School Diploma -
East Orange High School
Diploma - Personal Computer Applications
Micro Tech Institute