Hollie Carroll
South Lyon,MI
Summary
Property management leader with extensive experience managing and improving multi-million-dollar assets and leading on-site property acquisitions. Big picture visionary with the strategic ability to shape day-to-day operations into future profits.
Overview
23
23
years of professional experience
Work History
Regional Manager
Friedman Real Estate
Southfield , MI
03.2020 - 03.2024
- Responsible for the successful management of up to 34 properties and up to 2,819 units.
- Manage a teams of up to 11 Community Managers and 28 onsite Leasing Consultants and Maintenance Technicians.
- Increased occupancy by up to 100% with a portfolio-wide average occupancy of 97%.
- Reduced delinquency by more than 90%.
- Implemented $733,000 in capital projects, including roof replacement, asphalt paving, and major building repairs.
Regional Director
Hayman Company
Southfield, MI
10.2019 - 03.2020
- Analyzed team performance on weekly basis through review of in-depth reports.
- Led Community Managers and teams toward achieving profitability, accountability and growth objectives aligned with company vision and goals.
- Maximized selling effectiveness through coaching, recognition and providing effective feedback.
Field Operations Manager/Asst. Regional Manager
Friedman Real Estate
Southfield, MI
10.2018 - 10.2019
- Reduced delinquency by 75% through rent collection, ledger clean-up, and legal process.
- Conducted financial reviews and budget creation for assigned properties.
- Transitioned six properties, in two states, in three days to Friedman Management.
- Headed project to sign 30 landscape contracts for new properties.
- Served on committee to create new Community Manager training program.
Senior Field Operations Manager/District Manager
Resource Residential/U.S. Residential
National
09.2015 - 01.2018
- Increased net operating income by conducting analysis to resolve financial and operating deficiencies.
- Reduced delinquency by re-training on-site teams.
- Increased occupancy by working with on-site teams to produce a better quality of apartment turns.
- Improved company compliance of standard operating procedures via property inspections.
- Trained District Mangers and Regional Vice Presidents to perform efficient on-site property acquisitions.
Field Operations Manager/District Manager
Resource Residential
Mid-west to National
10.2011 - 09.2015
- Increased the financial performance of assets by preparing annual budgets, monitoring financials, and property inspections.
- Streamlined on-site acquisition procedures of multi-million-dollar assets by creating a takeover checklist.
- Created successful on-site teams via interviewing, hiring, and on-boarding new employees.
- Improved employee knowledge through training of company policies, procedures, and technology.
Community Manager
Resource Residential
Novi, MI
12.2009 - 10.2011
- Increased occupancy from 82% to 100%.
- Created a $2 million-dollar profit in less than two years.
- Raised rental rates by 15%.
- Boosted resident retention by 19% through exceptional customer service.
- Managed capital improvements and unit renovations of $150,000.00.
Leasing Agent/Assistant Manager
R.O. Management Company
Novi, MI
02.2001 - 12.2009
- Created reports for management.
- Enhanced community awareness by assisting in marketing material development.
- Reduced delinquency by collecting rent from residents.
- Improved occupancy by leasing apartment homes and resident retention.
- Actively followed up with prospects and hot leads.
Education
Business Administration
Baker College
Certificate - Certified Apartment Manager
National Apartment Association
Certificate - Career Advancement Success Training
Resource Residential Training
Skills
- Quantifiable revenue increases
- Strong leadership
- Analytical decision making and problem solving
- Regional operations management
- Acquisition management
- Yardi, CRM, MRI, Nexus
- Training
- Clear written and verbal communications
Accomplishments
Process Improvement
- Co-wrote company procedures manual.
- Created a policy and procedure compliance checklist.
- Established a Field Operations Manager acquisition checklist.
- Participated in streamlining Yardi Manual to comply with company specific policies and procedures.
- Wrote and edited company policy documents.
- Headed the team that developed a company quiz taken annually by Community Managers, District Managers, and Regional Vice Presidents.
Affiliations
Field Operations Manager of the Year Award
Best Property of the Year Award
Director's Award for MRI System Knowledge
Timeline
Regional Manager
Friedman Real Estate
03.2020 - 03.2024
Regional Director
Hayman Company
10.2019 - 03.2020
Field Operations Manager/Asst. Regional Manager
Friedman Real Estate
10.2018 - 10.2019
Senior Field Operations Manager/District Manager
Resource Residential/U.S. Residential
09.2015 - 01.2018
Field Operations Manager/District Manager
Resource Residential
10.2011 - 09.2015
Community Manager
Resource Residential
12.2009 - 10.2011
Leasing Agent/Assistant Manager
R.O. Management Company
02.2001 - 12.2009
Business Administration
Baker College
Certificate - Certified Apartment Manager
National Apartment Association
Certificate - Career Advancement Success Training
Resource Residential Training
Similar Profiles
Spencer SandersSpencer Sanders
Roving Building Engineer at Friedman Real EstateRoving Building Engineer at Friedman Real Estate
John TschaekofskeJohn Tschaekofske
Maintence Supervisor at Friedman Real EstateMaintence Supervisor at Friedman Real Estate
John David GarzaJohn David Garza
Associate Real Estate Broker at Friedman Real EstateAssociate Real Estate Broker at Friedman Real Estate