Roberto Day
Jacksonville
Summary
-8-year military veteran with 14 commendations and awards for superior performance in academic, tactical and technical capacities. Able to train, supervise and mentor large teams under high-stress conditions. Respectful Squad Leader with exemplary skills in supervising and directing personnel, handling issues effectively and carrying out mission objectives.
-Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto & Home Insurance Agent
AAA Alabama
10.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Sales Specialist
Kia Motors
07.2023 - 10.2023
- Contact 100+ people a day, handling a variety of various customers and situations
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Averaging 10+ Vehicle sales a month
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Ability to handle stressful situations and apply appropriate measures in an instant.
Assistant Store Manager
General Nutrition Center, GNC
07.2021 - 07.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Chef
Isshin Cafe
01.2022 - 05.2022
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Automotive Sales Professional
Lithia Honda
01.2020 - 07.2021
- Listened to customer needs and desires to identify and recommend optimal products
- Demonstrated vehicles and features, and conduct test drives
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Attended auctions to sell undesirable vehicles and purchase needed makes and models
- Resolved customer concerns regarding loan financing and warranties
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
- Completed sales contracts, purchase documentation, registration paperwork and dealership records
- Achieved 110% of quota within first year as Sales Manager
Squad Leader
United States Air Force
10.2016 - 06.2020
- Retired Staff Sergeant (E-5) in USAF
- Managed squad of 13 members in all aspects of administrative, professional, and personnel needs
- Supervised and led troops to high performance levels in cross-functional matrix management structure
- Responsible for new troops as front-line leader in all aspects of their job
- Developed standard operating procedures and document workflows for current and future training plans
Security Controller
United States Air Force
12.2012 - 06.2020
- Responsible for controlling entry to Missile Alert Facilities and ICBM (Intercontinental Ballistic Missiles) launch facilities valued over $18.5B
- Expertly monitored/ supported missile operations in support of ICBM mission at Malmstrom AFB, Montana
- Command and control liaison between missile combat crews, missile security controllers, and posted patrols
- Responsible for accurately responding to and reacting to situations that need immediate response vital to national security
Rideshare Driver
Uber/Lyft
11.2018 - 10.2019
- Transported high-value clients with professionalism and discretion
- Stored passenger luggage and personal items with care for safety and security
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Proficient with both Automatic and Manual vehicles
- Performed over 25+ rides per day flawlessly without any incidents or accidents
Assistant Manager
Captain D's Seafood Restaurants
12.2011 - 10.2012
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Interviewed, hired and trained 8 staff associates and equipped to comply with company policies and procedures
Education
Bachelor of Science - Geography
Jacksonville State University
Jacksonville, AL12.2023
Some College (No Degree) -
Gadsden State Community College
Gadsden, ALSkills
- Oral and written communication
- Repair work orders
- Reporting and data gathering
- Equipment oversight
- Training and development
- Resource management
- Operations management
- Secret security clearance
- Computer skills
- Strong leader
- Adept Multi-tasking
- Description and Demonstration of Products
- Product Knowledge
- Customer Service
- Needs Assessment
- Client Relations
- Inquiry Handling
- Relationship selling
Certification
- Licensed Home & Auto Insurance Agent - Personal Lines
Timeline
Auto & Home Insurance Agent
AAA Alabama
10.2023 - Current
Sales Specialist
Kia Motors
07.2023 - 10.2023
Chef
Isshin Cafe
01.2022 - 05.2022
Assistant Store Manager
General Nutrition Center, GNC
07.2021 - 07.2023
Automotive Sales Professional
Lithia Honda
01.2020 - 07.2021
Rideshare Driver
Uber/Lyft
11.2018 - 10.2019
Squad Leader
United States Air Force
10.2016 - 06.2020
Security Controller
United States Air Force
12.2012 - 06.2020
Assistant Manager
Captain D's Seafood Restaurants
12.2011 - 10.2012
Bachelor of Science - Geography
Jacksonville State University
Some College (No Degree) -
Gadsden State Community College