Roberto Eng
El Paso,TX
Overview
4
4
years of professional experience
Work History
Sales Associate 35 hours
Primark
El Paso, Texas
08.2025 - Current
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
- Maintained a clean and organized sales floor to enhance customer experience.
- Provided feedback to management regarding customer preferences and product suggestions.
- Engaged customers with friendly conversation to build rapport and encourage purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Assistant Manager 25-32 hours
Speedy's Pizza
El Paso, TX
05.2022 - 07.2025
- Trained new staff on customer service protocols and operational procedures.
- Facilitated communication between management and front-line staff to address concerns.
- Resolved customer complaints to ensure satisfaction and retention.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Collaborated with team members to promote special events and menu items.
- Maintained cleanliness and organization of front-of-house and kitchen areas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Seasonal Sales Associate 8 hours
Guess Accessories
El Paso, Texas
11.2023 - 01.2024
- Assisted customers in locating accessories based on preferences and needs.
- Developed strong product knowledge to enhance customer interactions and recommendations.
- Maintained organized inventory, ensuring stock levels met customer demand.
- Engaged customers through friendly interactions, fostering a welcoming shopping environment.
- Resolved customer issues with empathy, enhancing overall shopping experience.
- Promoted store loyalty programs, encouraging repeat business and customer retention.
- Maintained cleanliness and organization of the sales floor for optimal customer experience.
Education
Some College (No Degree) - Criminal Justice
The University of Texas At El Paso
El Paso, TXSkills
- Customer service
- Communication skills
- Time management
- Problem-solving skills
- Customer needs assessment
- Money handling
- Flexible schedule
- Store opening and closing
- Sales training
- Cleaning techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate 35 hours
Primark
08.2025 - Current
Seasonal Sales Associate 8 hours
Guess Accessories
11.2023 - 01.2024
Assistant Manager 25-32 hours
Speedy's Pizza
05.2022 - 07.2025
Some College (No Degree) - Criminal Justice
The University of Texas At El Paso