Roberto Franco

• Analyzed and addressed technical problems, facilitating effective support for hardware and software applications to enhance user experience.
• Assessed and resolved network challenges, enhancing connectivity and ensuring seamless communication.
• Developed and delivered comprehensive training programs to enhance new staff proficiency in help desk operations and customer service excellence.
• Optimized ticketing process to enhance response times and service delivery efficiency.

Oversees standards and policy implementation for 4 groups, 32 squadrons,64 MEPS, and 52 ANG units. Responsible for command procedural guidance and policy clarification. Coordinates official responses to OSD, Air Staff, AFPC, ARPC and Congressional inquiries. Advises AFRS and HAF on key initiatives and conducts production analysis to monitor progress towards end strength goals.

• Executed a team collaboration with the Secretary of The Air Force to modernize DAF accession standards. Leveraged extensive experience in recruiting to evaluate and provide a risk assessment for over 20 policies
• Audited $42 million in enlistment bonuses for the Deputy Assistant Secretary of Budget, strengthening critical manning levels and averting DAF combat readiness failure.
• Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
• Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
• Oversaw daily operations, ensuring project timelines were met and exceeded.

Served as Flight Chief, leading a team of 10 personnel responsible for USAF and USSF health professions and line officer accessions.

• Oversaw 19 officer recruiting programs in a 6-state region, managing relationships with 89 educational institutions and 398 medical facilities.
• Improved employee engagement with proactive communication, regular feedback, and team-building activities.
• Conducted market analysis, establishes recruiting zones, identified trends and allocated mission objectives.
• Directed strategic planning initiatives to align organizational goals with long-term vision.

Successfully managed a budget of $18M as a Functional Recruiter Liaison for the AFRISS-TF program, processing system requirements to support 4 Groups and 32 Squadrons

• Oversaw 5 AFRISS-TF technicians with help desk support and operations In service of 3.5K global core mission system users
• Successfully led the development of the Air Force Commissioning and Enlistment portal (AFCEP) the first online applicant portal for the DoD, resulting in significant time and cost savings for Air Force Recruiting Service.
• Drafted maps, data dictionaries, user manuals and spec listings to provide foundational resources.
• Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
• Developed customized solutions for clients, resulting in improved productivity and cost savings.