Roberto Garcia
Brookfield,US
Summary
Ramp Supervisor with a decade of extensive experience in the airline and entrepreneurial sectors, demonstrating innovative leadership and operational excellence. Skilled in fostering teamwork, ensuring safety compliance, and enhancing customer satisfaction through world class hospitality and strategic problem-solving and technical proficiency. Committed to advancing ground handling techniques and optimizing operational processes for improved efficiency and performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Ramp Coordinator
Southwest Airlines, SWA
Chicago, IL
08.2024 - Current
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
- Communicated with air traffic controllers regarding flight plans and weather conditions.
Laundromat owner
Family Sudz laundromat
10.2014 - Current
- Innovative and performance driven entrepreneur with proven leadership skills in the coin-operated laundromat and dry-cleaning business
- Drive operational efficiency through strategic equipment maintenance and timely repairs, ensuring uninterrupted service and customer satisfaction
- Implement forward-thinking business strategies, balancing short-term performance with long-term growth objectives in the competitive laundromat industry
- Leverage data-driven insights to optimize operations, adjusting service offerings and pricing strategies to align with market dynamics and customer preferences
Ramp Supervisor
Southwest airlines
Chicago MDW
04.2022 - 08.2024
- Oversee safe and efficient aircraft loading/unloading, ensuring compliance with safety regulations
- Foster seamless coordination between ramp agents, ground crew, and airline personnel, ensuring smooth operations and timely departures
- Monitor and maintain ground service equipment, addressing issues or emergencies during operations
- Provide leadership and guidance, fostering a positive work environment and effective communication
- Implement cutting-edge ground handling techniques, optimizing loading processes and reducing turnaround times
- Continuously improve operational procedures for enhanced performance
- Streamlined aircraft turnaround processes, reducing ground time and enhancing operational efficiency while maintaining strict safety standards
- Cultivate a positive work environment and promote effective communication across all operational levels
- Pioneer advanced ground handling techniques, optimizing loading processes and significantly reducing aircraft turnaround times while maintaining safety standards
- Develop and implement innovative solutions for optimizing logistics, enhancing efficiency and reliability in ground operations
Ramp agent
Southwest airlines
Chicago-MDW
10.2018 - 04.2022
- Ensured timely cargo and baggage handling, maintaining high on-time performance and team coordination
- Enhanced inter-departmental communication using radio equipment and information systems
- Operated belt loaders, lift trucks, and deicers efficiently across various weather conditions
- Maintained accurate records and data entry to support operational efficiency
- Applied airline regulations and emergency procedures to ensure safety and compliance
- Enhanced inter-department communication, boosting operational efficiency across terminals
Sergeant, Commander, Patrolman
Cicero Police Department
Cicero, Illinois
01.2000 - 01.2021
- Led55 sworn personnel and2 support staff, managing $550K budget
- Enhanced morale through empowering decision-making and strong leadership
- Restored public trust via community policing and integrating public feedback into patrol operations
- Fostered strong relationships with local government through open communication
- Developed and executed a comprehensive five-year strategic plan, resulting in a substantial increase in officer training over three years
- Increased officer training by43% over three years through a comprehensive five-year strategic plan
Correctional officer
Cook County Sheriff
01.1997 - 01.2000
- Supervised inmates and secured facility, ensuring safety and order
- Handled various roles including fixed post, wing assignments, and food distribution
- Prepared detailed reports for the John Howard Association, contributing to policy improvements
- Managed medical transports and detainee intake/discharge with accurate building counts
- Facilitated recreation and yard movement, enhancing inmate well-being and facility operations
Education
Certificate -
Chicago Police academy
Chicago04.2024
Certificate -
Cook county correctional training academy, Calumet College of Saint Joseph
Training certificate -
School of Police staff and command, Northwestern University
Certificates -
Southwest headquarters' & Midway on hands training
Skills
- Bilingual- Spanish, Leadership, Physical Stamina, Public Safety, Technical Savvy, Exceptional Attitude, Attentiveness, Communication, Conflict Resolution, Customer Service, Adaptability, Teamwork, Community Engagement, Professional Engagement
Certification
- First Aid certification & CPR, Jan2001 - May2021
- Cicero Police Dept
Timeline
Ramp Coordinator
Southwest Airlines, SWA
08.2024 - Current
Ramp Supervisor
Southwest airlines
04.2022 - 08.2024
Ramp agent
Southwest airlines
10.2018 - 04.2022
Laundromat owner
Family Sudz laundromat
10.2014 - Current
Sergeant, Commander, Patrolman
Cicero Police Department
01.2000 - 01.2021
Correctional officer
Cook County Sheriff
01.1997 - 01.2000
Certificate -
Chicago Police academy
Certificate -
Cook county correctional training academy, Calumet College of Saint Joseph
Training certificate -
School of Police staff and command, Northwestern University
Certificates -
Southwest headquarters' & Midway on hands training