Roberto Gonzalez
Rio Grande City,TX
Summary
Seasoned Sales Advocate with background in diverse retail environments. Possess strong skills in customer relationship management, product knowledge, and sales strategy implementation. Known for consistently exceeding sales goals and fostering long-term client relationships. Experienced in training new team members and contributing to overall team success.
Overview
2
2
Languages
16
16
years of professional experience
Work History
AR Sales Advocate
Cricket Wireless
Roma, Texas
12.2025 - Current
- Assisted customers in selecting mobile devices and plans.
- Provided product knowledge to enhance customer decision-making.
- Managed inventory levels and organized merchandise displays.
- Engaged customers through active listening and effective communication.
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to meet sales goals.
- Addressed customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the sales floor.
- Resolved customer complaints in a timely manner.
- Provided product demonstrations to potential customers.
- Conducted market research to identify potential sales opportunities.
- Performed data entry for customer orders into the ERP system for order fulfillment purposes.
Industrial Electrician Apprentice
Zachry Industrial Group
Omaha, Nebraska
10.2023 - 02.2024
- Assisted electricians in installing and maintaining industrial electrical systems.
- Operated hand tools and power tools for electrical installations and repairs.
- Conducted routine inspections of electrical equipment for safety compliance.
- Collaborated with team members to troubleshoot electrical issues on-site.
- Followed safety protocols while working in high-risk industrial environments.
- Supported the documentation of electrical maintenance activities and procedures.
- Learned to read and interpret electrical schematics and blueprints effectively.
- Participated in training sessions to enhance knowledge of industrial electrical systems.
- Installed, tested and maintained industrial electrical systems and equipment.
- Replaced faulty fuses, light bulbs and other electrical components as needed.
- Calibrated electronic devices used in the operation of industrial machinery.
- Ensured that all work was completed according to safety regulations and codes.
Make Ready Technician
Payne Auto Group
Rio Grande City, Texas
09.2023 - 10.2023
- Assisted customers in selecting vehicles based on their needs and preferences.
- Demonstrated vehicle features and capabilities to enhance customer understanding.
- Collaborated with team members to maintain an organized sales floor environment.
- Managed customer inquiries through phone and email communications effectively.
- Processed sales paperwork accurately to ensure smooth transaction experiences.
- Built rapport with clients to foster long-term relationships and repeat business.
- Attended training sessions to stay updated on new vehicle models and promotions.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase.
- Assisted in inventory management of maintenance supplies.
- Maintained accurate records of work performed and materials used.
Salesperson
Payne Auto Group
Rio Grande City
05.2018 - 09.2021
- Assisted customers in selecting vehicles based on their needs and preferences.
- Demonstrated vehicle features and capabilities to enhance customer understanding.
- Collaborated with team members to maintain an organized sales floor environment.
- Managed customer inquiries through phone and email communications effectively.
- Processed sales paperwork accurately to ensure smooth transaction experiences.
Receptionist
Prestige Home Care Services
Rio Grande City, Texas
09.2010 - 03.2018
- Greeted visitors and directed them to appropriate personnel.
- Managed incoming calls and routed inquiries to relevant departments.
- Scheduled appointments and maintained calendar for office staff.
- Organized and maintained front desk area for efficiency and cleanliness.
- Assisted with administrative tasks, including filing and data entry.
- Coordinated office supplies inventory and placed orders as needed.
- Handled mail distribution and prepared outgoing packages for shipment.
- Provided support during meetings by setting up rooms and preparing materials.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Roma High School
Roma, TXSkills
- Customer engagement
- Product demonstration
- Transaction processing
- Market research
- Inventory management
- Customer relationship management
- Team collaboration
- Sales strategy development
- Data entry accuracy
- Effective communication
- Problem solving
- Active listening
- Organizational skills
- Time management
- Conflict resolution
- Building rapport
- Territory management
- Industry expertise
- Brand promotion
- Technical sales
- Social selling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
AR Sales Advocate
Cricket Wireless
12.2025 - Current
Industrial Electrician Apprentice
Zachry Industrial Group
10.2023 - 02.2024
Make Ready Technician
Payne Auto Group
09.2023 - 10.2023
Salesperson
Payne Auto Group
05.2018 - 09.2021
Receptionist
Prestige Home Care Services
09.2010 - 03.2018
Roma High School