Roberto Gonzalez Flores
Brooklyn
Summary
Energetic individual, dedicated paraprofessional/health care worker with 2 years' experience delivering educational assistance to special needs students. Strong patient care skills, combined with excellent observation and advocacy. Resolute and determined worker with experience in customer services and record keeping. Able to work in an environment both as a collaborator and independently.
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
18
18
years of professional experience
Work History
Home Health Aide
All American PCA Skin
Brooklyn
11.2023 - Current
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
Cordinador
Cordinador Hha Hha corp inc
Brooklyn
05.2023 - 04.2024
- Maintained accurate records of patient care plans and progress notes.
Paeaprofecional
Paeaprofecional Home care inc
Brooklyn
09.2018 - 08.2023
- Assisted patient with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restriction
- Assisted disable clients to support independence and well-being
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Assisted in the implementation of educational programs for special needs children.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Monitored student progress and provided feedback to teachers and parents.
Security Guard
Wackenhut Securyti guard
Delaware
01.2015 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted daily security patrols of assigned areas.
- Monitored closed circuit television systems.
- Issued visitor badges and access cards to authorized personnel.
- Reviewed security logs to ensure proper documentation was maintained.
Customer Service
Venta Alen food
Delaware
06.2010 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept records of amounts and types of chicken prepared daily.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service
T Mobile
San Juan
11.2007 - 05.2009
- Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
- Configured routers, switches and other networking devices according to company guidelines.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
GED -
José Campeche
Puerto Rico San Lorenzo 05-2001
Skills
- Basic Microsoft
- Windows 11
- Positive Interactions
- Manage kids with special disabilities
- Go beyond at work
- Dependable and Responsible
- Customer Service
- Microsoft Word
- Personal hygiene assistance
- Health monitoring
- Emotional support
- Effective communication
- Problem solving
Timeline
Home Health Aide
All American PCA Skin
11.2023 - Current
Cordinador
Cordinador Hha Hha corp inc
05.2023 - 04.2024
Paeaprofecional
Paeaprofecional Home care inc
09.2018 - 08.2023
Security Guard
Wackenhut Securyti guard
01.2015 - 10.2018
Customer Service
Venta Alen food
06.2010 - 08.2015
Customer Service
T Mobile
11.2007 - 05.2009
GED -
José Campeche