Summary
Overview
Work History
Education
Skills
Languages
Certification
SOFTWARE
Timeline
Generic

Roberto Guerrero

Elmwood Park,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SPECIALIST PAYMENT OPERATION

Santander Bank Us
Florham Park, NJ
06.2023 - Current
  • SETTING UP ACH ORIGINATIONS, PERFORMING ACCOUNT MAINTENANCE, PROCESSING THE WINDOWS, POSTING FILES.
  • UTILIZING THE PEP+SYSTEM, MONITORS AND WORKS ALL ACH INCOMING AND OUTGOING FILES. COMPLETES GENERAL ITEMS PROCESSING DUTIES RELATED TO ACH.
  • ACT AS MAIN POINT OF CONTACT FOR CUSTOMERS AND BRANCH STAFF TO RESEARCH AND RESOLVE ACH INSTANT PAYMENT INQUIRIES/PROBLEMS.
  • MAINTAIN KNOWLEDGE OF NACHA GUIDELINES, ACH RULES AND REGULATION E AS APPLICABLE TO ACH AND INSTANT PAYMENT ERROR

Relationship Banker

Santander Bank Us
Lodi, NJ
06.2021 - 06.2023
  • ADVISED CUSTOMERS ON BANK PRODUCTS, SERVICES AND FINANCIAL PLANNING OPTIONS.
  • MODIFIED, OPENED AND CLOSED CUSTOMERS ACCOUNTS.
  • COMPLETED THOROUGH AND ACCURATE DOCUMENTATION FOR MONEY MOVEMENTS DEPOSITS OR WITHDRAWALS.
  • ADHERED TO BANK AND LEGAL GUIDELINES FOR REPORTING LOAN APPROVALS AND MOENY HANDLING.
  • ADDRESSED INQUIRIES FROM CLIENTS AND RELATIONSHIP MANAGEMENT DEPARTMENT TEAM MEMBERS.
  • COMPLETE LOAN SERVICING PROCEDURES TO ASSESS COMPLIANCE WITH BANK AND REGULATORY TERMS AND CONDITIONS

Branch Ambassador

Capital One, N.A
Nutley, NJ
11.2017 - 06.2021
  • Greeted customers and provided assistance with product selection.
  • Provided support to branch managers in daily operations.
  • Resolved customer inquiries and complaints promptly and efficiently.
  • Developed strong relationships with customers to ensure repeat business.
  • Maintained accurate records of sales, transactions, and customer data.
  • Ensured compliance with all applicable laws, regulations, and policies.

Education

Associate of Arts - Accounting

Fairleigh Dickinson University
Teaneck, NJ
05-2013

Skills

  • Organizational Skills
  • Team building
  • Relationship Building
  • Adaptability and Flexibility
  • Team Collaboration

Languages

Spanish
Professional

Certification

  • NOTARY PUBLIC

SOFTWARE

  • MICROSOFT EXCEL, WORD

Timeline

SPECIALIST PAYMENT OPERATION

Santander Bank Us
06.2023 - Current

Relationship Banker

Santander Bank Us
06.2021 - 06.2023

Branch Ambassador

Capital One, N.A
11.2017 - 06.2021

Associate of Arts - Accounting

Fairleigh Dickinson University

Similar Profiles

CREATE PROFILE
Roberto Guerrero