Roberto Hernandez
Kansas City,Missouri
Overview
5
5
years of professional experience
Work History
FLEX BANKER
Central Bank Of The Midwest
03.2023 - Current
- Perform all basic daily teller functions including deposits, withdrawals, cash checks, TTL processing, cash advances, selling money orders, cashier's checks
- Provide short and long term coverage as teller or banker within the branches along the East Region (Lees Summit, Independence, Blue Springs, and surrounding areas.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Assisted in development of marketing campaigns to attract new customers and increase brand awareness.
Mobile Expert
T Mobile
08.2022 - 11.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved..
- Maintained comprehensive understanding of latest industry trends, products, and technologies to stay ahead of competitors.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Electronics Sales Associate
Walmart
03.2020 - 08.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Assisted in-store marketing efforts by creating eye-catching signage or visually appealing product displays that generated customer interest and increased overall sales performance.
- Maintained clean, organized, and visually appealing sales floor, ensuring enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Crew Member
Chipotle
08.2019 - 02.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Marketing
University of Central Missouri
Warrensburg, MO05.2023
High School Diploma -
Marshall Sr. High School
Marshall, MO05.2015
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- BIlingual
- Customer Service-Oriented
- Developing customer relationships
- Employee Training Assistance
- Adaptable
- Flexible
- Team Player
- Data Analyzer
Languages
Spanish
Native or Bilingual
Timeline
FLEX BANKER
Central Bank Of The Midwest
03.2023 - Current
Mobile Expert
T Mobile
08.2022 - 11.2022
Electronics Sales Associate
Walmart
03.2020 - 08.2022
Crew Member
Chipotle
08.2019 - 02.2020
Bachelor of Science - Marketing
University of Central Missouri
High School Diploma -
Marshall Sr. High School
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